Job Overview:
The Software Analyst Sr is responsible for commercial software package solution(s) (on-premises or SaaS) configuring, integrating, testing, maintaining and/or supporting. The commercial software package(s) may integrate with other UNFI custom solutions and/or other 3rd party commercial software packages. This role may work on projects enabling new features for the end users and/or providing technical support and troubleshooting which includes questions about application functions, configuration options, and addressing production incidents. This role may interact with the vendor providing the commercial software package to UNFI. This role operates at the senior level and may assist less-experienced team members and participate in complex work at times.
Job Responsibilities:
Enabling Product Teams by configuring appropriate features against business needs
Provide advanced level production support and incident management for all supported applications
Acts as a liaison between applications supported and Software vendors
Participate with the other IT staff to create work plans to support strategic initiatives, business plans and emerging business needs
Communicate with business area partners and end users’ other IT teams on assigned software package support or customized solutions
Conduct analysis on functional and technical performance to determine results and recommend next steps for assigned software
Stay up to date on software updates and release notes, determine compatibility and recommend course of action
Partner with outside contract resources to accomplish software projects and timelines when appropriate
Schedule updates to the system and communicate feature changes to end user and business partners
Assist end users in reporting functions and how to better utilize system information
Support training initiatives through end user education and creating documentation
Mentor and coach analyst and administrators to ensure software standards best practices are followed
Performs other duties as assigned
Job Requirements:
Education/ Certifications:
Bachelor’s degree in computer science or related discipline or a combination of relevant software solution experience and education
Experience:
6-10 years’ experience in general software package(s)
6-10 years' experience working in technical software
6-10 years' experience basic programming and DB
6-10 years' experience in Software Development Lifecycle
6-10 years' experience with Manhattan Active and Open Systems
Knowledge/Skills/ Abilities:
Advanced ability to communicate non-technical and technical concepts to end users and other IT teams
System analysis skills that determine how changes in operations and the environment impact outcomes
Ability to understand business needs in technical solutions
Ability to work in a fast-paced environment
Advanced communication skills that include writing as appropriate for the needs of the audience
Problem solving skills that involve the ability to tell when something is wrong or likely to go wrong
Knowledge of principles and processes for providing professional services, including customer needs assessment
Ability to work in cross-functional teams
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
Work Environment:
Remote Role:
This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.
Travel (minor):
This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.
Physical Environment/Demands:
Office Roles:
Most work is performed in a temperature-controlled office environment.
Incumbent may sit for long periods of time at a desk or computer terminal.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
Stooping, bending, twisting, and reaching may be required in the completion of job duties.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Company: United Natural Foods Inc.Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.
UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.
ApplyLearn more about our brands: Cub: https://www.cub.com/sm/pickup/rsid/1612/about Shoppers: https://www.shoppersfood.com/wcp/about-us UNFI: https://www.unfi.com/about-us.html