**About the Role** **Strategic Function:** The Senior WFM Program Manager is the Single Point of Accountability responsible for driving data governance, metric standardization, and the execution of high-priority projects that enable global Workforce Management (WFM). The role manages a team that acts as this critical bridge, ensuring priorities and resources are aligned with WFM needs and providing essential business context and guidance to the technical teams. **Mission:** To directly enable WFM operational efficiency and alignment by driving technical standardization and scaling data globally. **Impact:** Focuses on building high-value requirements/standards and coordinating solutions with technical teams for data products that fit global WFM needs, directly accelerating strategic decision-making by solving complex data issues and guaranteeing consistent metric interpretation across the entire organization. **What the Candidate Will Do** - **Own A&I Engagement:** Act as the singular voice for WFM requirements to the A&I team, consolidating demands, owning prioritization, and ensuring engineering focus aligns with core business goals. - **Standardize Global Data:** Drive global change management and alignment to establish and enforce LT-approved definitions for all WFM/GSO metrics and processes (e.g., Define and maintain the SSOT for all WFM foundational data). - **Accelerate Data Issue Resolution:** Oversee the data issue management workflow, working directly with A&I and operations to solve data issues maintaining Global standards and accelerating the time to resolution for critical data bugs. - **Project Execution:** Lead projects to globalize and at times migrate WFM report sources, partnering with the A&I team to ensure technical solutions meet global scalability requirements and with the WFM team to guarantee proper change management. - **Build Partnerships:** Cultivate strong partnerships with CRM owners, Regional WFM leadership, Field Analytics, and SOPA to ensure unified data strategies. **Basic Qualifications:** - **Leadership & Influence:** Exceptional problem-solving skills, analytical ability, stakeholder management, and strong written/verbal communication skills. - **Process Standardization:** Proven ability to manage complex, cross-functional projects with technical and business teams. - **Global Scale Experience:** Experience in leading standardization and/or change management within the business, specifically ensuring global scalability. **Preferred Qualifications:** - **Advanced WFM Knowledge:** Experience in a WFM environment, demonstrating deep functional knowledge of WFM concepts and the direct impact of WFM metrics on operational performance. - **Technical Partnership:** Direct experience working with data engineering or analytics teams (A&I) on large-scale projects, including leading change management or managing the migration/deprecation of operational data systems. - **Leadership:** Prior experience in formal or informal team management, coaching, or leading a function. - **Analytical Knowledge:** Conceptual understanding of data structuring and SQL, necessary to validate technical requirements and translate technical insights for WFM leaders when needed. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).