Welcome page Returning Candidate? Log back in! Senior WFM Data Analyst Job Locations US ID 2026-15692 Category Corporate Position Type Full Time

The Senior WFM Data Analyst serves as the data backbone for workforce management operations, responsible for sourcing, integrating, and transforming data from multiple systems to enable accurate forecasting and operational decision-making. This role combines technical data skills with WFM domain expertise to support centralized contact center operations across a rapidly growing clinic network. You will be instrumental in building the data infrastructure that powers staffing decisions affecting thousands of patient interactions daily.

 

Essential Functions

 

Data Operations (50%)

Extract, transform, and load data from CCaaS platforms (Five9/NiCE CXOne), Epic EMR, and operational systems into standardized formatsDevelop and maintain automated data pipelines for recurring WFM reporting needsCreate data quality frameworks to ensure accuracy and consistency across source systemsBuild and maintain documentation for data sources, transformations, and business logicTroubleshoot data discrepancies and implement root cause solutions

Forecasting & Analysis (30%)

Execute forecasting models using prepared data inputs and established methodologiesPerform variance analysis and recommend model adjustments based on findingsGenerate capacity planning scenarios for regional expansion and clinic onboarding

Reporting & Business Intelligence (20%)

Design and deliver operational dashboards for WFM and contact center leadershipCreate ad-hoc analyses to support strategic decision-makingPartner with IT and vendor teams on system integrations and data access requirements

Required Skills & Abilities:

Bachelor's degree in Business Analytics, Information Systems, Statistics, or related field (or equivalent experience)4-6 years of experience in data analytics, business intelligence, or WFM operationsProficiency in SQL for data extraction, manipulation, and analysisAdvanced Excel skills including Power Query, complex formulas, and data modelingExperience with BI/visualization tools (Power BI, Tableau, or similar)Demonstrated ability to work independently and manage competing priorities

Preferred:

Experience with WFM platforms and contact center operationsHealthcare or EMR experience (Epic strongly preferred)VBA and/or Python scripting for automationExperience building ETL processes or working with data warehouses

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

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