OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Voice Specialist at OpenText, you will be part of a global team of administrators responsible for the implementation, operational maintenance, and support of various technologies and products typical of an enterprise global environment. The ideal candidate will be a team player, have previous experience in managing a global voice and contact center environment, and have a sound understanding of the technologies we support.
WHAT THE ROLE OFFERS
Proactively managing voice and contact center systems to provide an excellent customer experience Prioritizing workloads to effectively balance projects and service tickets Analysis of relevant technologies for short- and long-term platform improvement. Working independently within a geographically dispersed team. Building and maintaining a good relationship with team members and business partners across global regions.
WHAT YOU NEED TO SUCCEED
Minimum of 8 years of experience in the field with medium-to-large enterprise Bachelor’s degree in Computer Engineering, Computer Science etc., or related experience Effective communication skills in English for both written and verbal communications Cisco UCM and Unity Connection 15 – MACD, Maintenance, Upgrades Voice gateways with SIP and MGCP gateway protocols - SIP and PRI Service Cisco UCCE (CVP, Finesse, CUIC) 12 or greater - administration, scripting, and support Troubleshooting SIP and PRI voice services, Call Center scripts and Agent issues General networking knowledge related to the OSI model, SNMP, Syslog, IP segmentation, VLAN designations, NTP, bandwidth throughput, and saturation
#LI-Hybrid #LI-AD1
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.