Why SoftwareOne?

 

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

The Senior UX/UI Designer is a collaborative and strategic role dedicated to developing and executing the design strategy for SPI digital platforms & products. Working closely with Product teams, COEs, Regions, and SPI Leadership, this role ensures the user experience aligns with SWO goals and delivers maximum value by transforming a disparate range of tools into a unified digital experience. 

Key Responsibilities 

Develop and execute a comprehensive UX/UI strategy for SWO SPI products and services, focused on tooling consolidation and a unified interface. Develop and execute a design roadmap that delivers prioritised UI capabilities and features required by COEs. Understand the broader ecosystem of SWO products, identifying opportunities to simplify complex outcomes and leverage shared design components. Translate market UI trends and best practice and internal SWO needs into the strategy and subsequent designs Identify and mitigate UX risks and issues, manage design escalations, and balance business needs versus technical constraints. Collaborate with COE, sales, and delivery teams to capture and validate requirements, creating high quality mockups and success criteria for implementation and tracking. 
What we need to see from you

Highly experienced in digital UX/UI design, specifically within IT services tooling Experienced in creating and executing a vision for a unified digital experience across disparate tools. Strong analytical skills leveraging usability metrics and KPIs to inform design decisions. Excellent communication and stakeholder management abilities. Technical aptitude with familiarity in modern front-end frameworks and development workflows. Expert in Figma Proficient with Google Analytics or other user behaviour tracking tools 

Success Metrics 

Team metric - Achievement of strategic product goals and business impact (revenue, pipeline, adoption, retention, etc.). Team metric -  Stakeholder satisfaction and Net Promoter Score (NPS) Consolidation and unification of disconnected UX milestones 
Job Function

Software & Cloud