Job Description:

JOB LOCATION: 1025 Lenox Park Blvd. NE, Atlanta, GA 30319 [Hybrid position]

DUTIES: Plan and execute all user research initiatives from start to finish: usability lab studies, focus groups, user interviews, usability benchmarking, surveys, and digital platform ethnographic studies. Analyze research inputs and results to deliver strategic insights to project teams. Partner with web analytics and site optimization leads to integrate user research with analytics and A/B testing into the behavioral analytics program. Partner with Scrum team members to identify research activities that support product and sprint goals. Execute all phases of UX studies, study plans and protocols, screeners, and moderating sessions in coordination with external collaborators. Work with POs and designers to identify research questions in order to yield actionable insights for the team. Develop standardized UX metrics and work with survey experts to launch surveys for digital products that inform business decisions. Design qualitative and quantitative research that evaluates the usability of UX. Interface and formulate insights.

REQUIREMENTS: Requires a Doctorate degree, or foreign equivalent degree, in Industrial and Systems Engineering, Human Computer Interaction, or Interactive Media and university level coursework, project/thesis, internship or one (1) year of experience in a related occupation planning and executing all user research initiatives from start to finish: usability lab studies, focus groups, user interviews, usability benchmarking, surveys, and digital platform ethnographic studies; analyzing research inputs and results to deliver strategic insights to project teams; executing all phases of UX studies, study plans and protocols, screeners, and moderating sessions in coordination with external collaborators; developing standardized UX metrics and working with survey experts to launch surveys for digital products that inform business decisions; designing qualitative and quantitative research that evaluates the usability of UX; and interfacing and formulating insights.

Our Senior UX Researchers earn between $155,195 - $175,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Adoption Reimbursement
· Disability Benefits (short term and long term)
· Life and Accidental Death Insurance
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-78042 Date posted 08/14/2025