Description We are looking for a senior UX Designer who excels at crafting thoughtful merchant-facing experiences within Amazon's multi-channel commerce and fulfillment (MCCF) design team. In this role, you will deliver solutions for complex design and technical problems across a suite of business management tools. You will drive the design strategy and implementation of critical user journeys that enable merchants of all sizes to easily and efficiently reach their goals through Amazon's supply-chain solutions. You'll work closely with product managers, engineers, researchers, and business stakeholders to deliver exceptional merchant experiences that scale. Your work will impact product roadmaps and organizational goals through data-driven decision making and deep understanding of multi-channel commerce operations. You will be responsible for setting design standards, defining patterns, and driving their adoption across teams. To be successful in this role, you must be an empathetic leader who excels at collaborating with cross-functional teams on ambiguous design challenges. You should have strong experience in solving complex UX problems in B2B space, and building scalable design solutions. Experience with developer-focused products and tools is highly valued. Our team consists of highly specialized Interaction Designers, Visual Designers, Researchers, collaborating with internal and external teams to deliver innovative supply-chain solutions to merchants of all sizes. You will also work closely with a cross-functional group of Product Managers, Engineers, Sales, Marketing and organizational leaders to ideate and deliver on the best possible experience for our customers and partners. If this sounds interesting and motivating, we would love to talk to you! Key job responsibilities 1. Develop personas, customer journey maps, and conceptual diagrams to understand and advocate for merchant needs 2. Partner closely with product and design teams across Amazon to develop high-value use cases and design requirements 3. Collaborate with Product Management to identify opportunities and drive strategic product decisions 4. Design information architecture, user interface, and interaction flows while contributing to strategic decisions around product definitions and roadmaps 5. Simplify and distill complex processes into intuitive and elegant UI, with focus on merchant needs and workflows 6. Create user flows, wire-frames, design mock-ups, and prototypes to effectively conceptualize new product initiatives 7. Design merchant experiences for Amazon's multi-channel commerce and fulfillment solutions, creating end-to-end user experiences that are useful, usable, and delightful 8. Design with AI and design for AI 9. Facilitate design processes, present to stakeholders, and iterate on designs based on feedback and user research 10. Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization 11. Mentor and assist other designers, helping raise the design bar across the team A day in the life 1. Collaborate with user researchers, product managers, and engineers to drive UX activities 2. Discover business challenges and end-user needs 3. Facilitate design ideation, prioritization and validation workshops 4. Create design assets such as user personas, customer journey maps, workflow models and wire-frames 5. Help product manager prioritize high-value use cases 6. Validate and refine UX using customer feedback 7. Mentor junior designers inside and outside your team 8. Educate cross-functional product teams on human-centered design About the team Buy with Prime is helping people re-imagine the way they shop. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits - including fast, free shipping, seamless checkout experience, and free returns - to merchants’ own online stores, ultimately increasing selection for Prime members. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business - whether on Amazon or beyond. Basic Qualifications - 8+ years of design experience - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience in delivering design solutions for projects of large scope and complexity - Experience working with stakeholders to plan and execute programs that are strategic in nature - Experience leading design projects requiring coordination across multiple team Preferred Qualifications - Experience with UX design of complex workflows - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Knowledge of best practices for information architecture and design Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.