Job Description:

JOB TITLE: Senior UX Design

JOB LOCATION: 3400 W Plano Pkwy, Plano, TX 75075

DUTIES: Senior UX Design needed by AT&T SERVICES, INC. in Plano, TX to work on the creation of UX concepts, including the definition of customer needs, task analysis, personas, storyboards, customer/employee journeys, user flows, business value modeling, information architecture, wireframes and validating it through usability testing. Consolidate and communicate research findings, conceptual ideas, detailed design, and design rationale verbally and visually in an engaging and appealing way. Work on prototyping methods, ranging from paper sketching to digital prototyping, and In-App Prototyping. Document interaction specifications and work closely with development teams to ensure design specifications are implemented. Participate as a contributor with an interdisciplinary team that includes other designers, business analysts, business product owners, technical and functional architects, quality assurance, and software developers. Design related disciplines in the CRM business context. Drive and apply user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams. Use design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, and Figma. Understand customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform.

REQUIREMENTS: Requires a Bachelors degree, or foreign equivalent degree, in Computer Science or Computer Information Technology and 5 years of progressive, post-baccalaureate experience in the job offered, or 5 years of progressive, post-baccalaureate experience in a related occupation designing related disciplines in the CRM business context; driving and applying user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams; using design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, and Figma; and understanding customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform.

Our Senior UX Designs earn between $160,000 - $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone 

Weekly Hours:

40

Time Type:

Regular

Location:

Plano, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-96713 Date posted 01/22/2026