ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

1 Key Responsibilities/What to Expect

Business Ownership: Act as the prime contact for Upland vendor, managing contracts, requirements definition, and SOW process follow-up. Maintain liaison between SWIFT and Upland management, organize training and presentation sessions, and ensure compliance with legal and regulatory aspects related to Upland usage.Platform Ownership: Manage and maintain service tracking tools such as Tenrox, ensuring reliability, compliance, and user adoption.Integration Oversight: Ensure Upland and other service tracking tools integrate seamlessly with systems such as Workday, Salesforce, and Jira. Monitor automated data flows via BOOMI or FTP exchange and liaise with other SWIFT departments for data exchange and integration needs.Technical Maintenance & Support: Coordinate, test, and approve Upland release deployments. Perform technical maintenance and configuration. Provide 3rd-level support for Upland and maintain technical documentation in Confluence.Process Optimization: Analyze business and operational processes, utilize data-driven insights to identify and implement improvement opportunities.Automation Champion: Provide automation support to business squads to streamline operational workflows, optimize business processes, and reduce manual effort, in alignment with governance frameworks.Enablement & Training: Provide guidance and training to teams on tool usage and automation capabilities.

2 What You Need to Be Successful:

Education: Bachelor’s degree in Business, IT, or related field.Experience:5+ years in operations, tooling management, or process automation roles.Hands-on experience with service tracking platforms (e.g., Tenrox) and workflow automation tools.Vendor and stakeholders’ management.Skills:Strong understanding of operational processes and governance frameworks.Strong analytical and problem-solving skills with ability to map processes and identify gaps.Ability to analyze and optimize workflows.Excellent communication and stakeholder management skills.Familiarity with AI-driven automation and innovation practices is a plus.

3 Success Metrics

Increased adoption and efficiency of service tracking tools.Reduction in manual processes through automation.Compliance with governance standards.Positive feedback from stakeholders on tooling process improvements.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.