Senior Technical Support Engineer
Zycus
As a Senior Technical Support Engineer at Zycus, you will be a key member of the Technical Account Management Team, responsible for translating business requirements into platform configurations on the Zycus Source-to-Pay (S2P) suite. You will work closely on design, configuration, post-implementation support, operational stability and optimize scalable solutions across Zycus modules. We prefer candidate with prior experience in Source-to-Pay (S2P) or Procure-to-Pay (P2P) solutions like SAP Ariba, Coupa, Ivalua, Basware, Jaggaer, or similar platforms. In this role, you will be part of a Global Team and work with our global customers to deliver analytical, solution-oriented services to Fortune 500 clients.
As a Senior Technical Support Engineer at Zycus, you will: Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.) Provide training to customers on upcoming changes for new releases every quarter. Proactively communicate with customers and resolve their issues. Plan, Estimate and drive the execution of change and service requests. Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them. Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support. Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc. Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customerʼs business needs.
As a Senior Technical Support Engineer at Zycus, you will: Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.) Provide training to customers on upcoming changes for new releases every quarter. Proactively communicate with customers and resolve their issues. Plan, Estimate and drive the execution of change and service requests. Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them. Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support. Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc. Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customerʼs business needs.
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