Job Title:

Senior Technical Release Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

Job Title: Senior Technical Release Manager

Location: Overland Park, KS (Hybrid)

Key Responsibilities:

Release Calendar Management: Own and maintain the enterprise-wide release calendar across all development streams.Cross-Functional Coordination: Collaborate with Product Management, Development, QA, Operations, and other stakeholders to define and manage release content and schedules.Dependency Management: Identify, document, and manage all release dependencies to avoid conflicts and ensure smooth delivery.Quality Assurance: Enforce pre-release quality standards, including testing, documentation, and stakeholder approvals.Governance & Compliance: Monitor and ensure adherence to established change management and release processes.Release Readiness: Lead Go/No-Go meetings and release readiness reviews to ensure alignment and risk mitigation.Deployment Oversight: Manage and oversee code deployments across environments including Development, QLABs, Staging, Pre-Production, and Production.Hotfix & Emergency Releases: Coordinate and manage expedited or emergency releases as required.Rollback Planning: Ensure rollback and recovery strategies are defined and tested.Communication: Act as the central point of contact for all release-related communication. Provide clear updates on release status, risks, and mitigation plans to leadership and stakeholders.Post-Release Activities: Conduct release retrospectives and generate reports, including lessons learned and recommendations for improvement.DevOps Collaboration: Partner with DevOps teams to enhance CI/CD pipelines, manage certificates, secrets rotations, and deployment automation.Tool Optimization: Administer and improve release management tools (e.g., Jira, GitLab, Red/Green deployments).Environment Stability: Work closely with Production Support to ensure code stability and synchronization across all lower-level environments.

The deadline to apply for this position is 08/15/2025.

#LI- Hybrid

#Concentrix

The base salary range for this position is $ 92,250 - $ 144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

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