Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** The Senior Technical Product Manager is responsible for owning and advancing monitoring capabilities, service readiness, and operational reliability for a portfolio of enterprise applications across Optum and UHG. The role focuses on enabling high-quality monitoring, ensuring compliant support readiness, engaging with business partners, driving prioritization, and coordinating cross functional technical efforts that directly support production stability and continuous improvement. **Primary Responsibilities:** + Monitoring Ownership & Implementation + Leads setup, validation, and ongoing refinement of enterprise monitoring solutions, ensuring major alerts are firing correctly, and monitoring coverage is complete + Confirms when monitoring tasks are complete and communicates operational readiness to stakeholders + Advises teams on required monitoring types including URL checks, database monitoring, health checks, and VBF/FDI instrumentation + Support Readiness & Compliance + Ensures applications adhere to Support Readiness expectations by verifying Vital Business Functions and monitoring coverage + Provide guidance to application teams on Enterprise Guidelines on application priority levels based on operational needs, lifecycle stage, and decom status + Cross Functional Collaboration + Acts as a technical liaison between application teams, business owners, monitoring engineering, and operations. Provides clarity on monitoring capabilities, requirements, expectations, and operational impact + Advises application service structures when systems are composed of multiple dependent services, explaining how this affects monitoring and incident workflows + Task Leadership & Execution + Owns and advances assigned request tasks, including monitoring requests and support readiness tasks, ensuring documentation is updated, and work is completed efficiently + Coordinates cross-team dependencies and provides updates to stakeholders on task progress and outstanding needs + Operational Insight & Issue Identification + Identifies gaps in monitoring or support readiness processes and communicates recommended improvements + Provides context and explanation for unexpected system behavior or operational issues, focusing on root causes and next steps + Reliability & Continuous Improvement + Supports initiatives to improve application reliability, reduce incident severity, and align with enterprise monitoring and operational frameworks + Recommends enhancements to monitoring design, thresholds, or instrumentation to support earlier detection and faster remediation + Primary point of execution for support readiness monitoring tasks and routing all monitoring tasks + Monitoring subject matter expert, educating teams on monitoring templates, worksheets, instrumentation requirements, and the role of monitoring in enabling operational SLAs + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so **Required Qualifications:** + Bachelor's degree or equivalent work experience + 3+ years of experience working with technology powered products and modern product discovery/delivery methods + Experience collaborating with technical and non technical stakeholders to advance work and deliver solutions + Experience driving continuous feedback loops to ensure customer focused delivery + Demonstrated experience prioritizing requirements and aligning tasks to business objectives, Objectives and Key Results, and product vision + Understanding of healthcare, health tech, reliability engineering, or enterprise platform services, depending on organizational context + Skilled in communicating challenges, risks, and opportunities to leadership and stakeholders + Proven ability to understand capabilities across a product portfolio and how features impact other functions or systems + Proven ability to build relationships, remove obstacles, and resolve conflicts across product and engineering teams _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ \#NIC #NJP