We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** You will be at the forefront of CIBC’s digital transformation, playing a pivotal role in the successful delivery of complex, enterprise-scale Contact Center projects that involve the integration of multiple systems and applications. As a Senior Delivery Lead, you will lead and execute contact center transformation projects while collaborating closely with cross-functional teams, project managers, and program managers. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you'll succeed** + **Strategic planning -** Develop multi-year technology roadmaps that align with the bank’s vision, strategy, and business goals. Lead multiple complex projects involving backend systems, new technology, and enhancements of existing applications.. + **Leadership skills -** Lead the extended team to ensure projects are on track to meet goals. Guide the team by sharing knowledge, collaborating, and solving problems + **Enterprise Delivery Experience** - Leverage your experience in enterprise delivery, particularly within the contact center space, to drive initiatives forward and ensure successful project outcomes. + **Design and Architecture –** Design, review, and seek approval for complex Contact Center transformational tasks. When required, lead the design and development of cost-effective and innovative solutions. **Who you are** + **You can demonstrate strong experience** in Technical Delivery focused on Contact Center Technology. **It is an asset if you have experience with** Genesys CX, Salesforce, Gatekeeper / Nuance or other Contact Center platforms. + **You embrace and advocate change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **Your influence makes a difference.** You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. + **You’re digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **You're motivated by collective success.** You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 17th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, Information Security, Innovative Solutions, IT Strategic Planning, Mentoring Staff, Project Management Technology, Regulatory Compliance, Risk Management, Solutions Design, Technical Delivery, Technical Leadership, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.