Do you want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career?
At One Identity, we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed. At One Identity, you may work from home, but you will never feel remote.
One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are very customer-focused and are proud to support the most complex customers with the highest IT demands in the world. It’s exciting, it’s challenging, and it’s rewarding while offering career and personal growth. We are currently looking for a Senior Support Engineer to join our Active Directory Management team in Panama.
ResponsibilitiesAs a Support Engineer, you will be a key member of a virtual product team spanning global regions and time zones. You will work directly with our customers as well as independently to test and debug customer issues in lab environments. You will gain exposure to on-premises, cloud-based, and software-as-a-service enterprise environments incorporating a broad range of operating systems, protocols, and architectures. Customer service and teamwork are our core principles, and having fun in the process is expected.
As a Senior Active Directory Management Support Engineer, you will be involved in the following activities, but not limited to:
-As a professional problem solver, you will take on new issues with enthusiasm and find timely solutions through applied knowledge, research, lab testing, and collaboration.
-You will be supported with training and tools to successfully resolve customer issues while working closely with other cross-functional teams, including the global Support team, Product Development, Cloud Operations, Professional Services, Sales, and Pre-Sales.
-Using email, phone, and web conferencing, you will provide world-class support to some of the world’s largest companies and organizations.
-By documenting your solutions, you will help our customers and your colleagues solve issues independently through our Knowledgebase.
-By sharing your knowledge, observations, and findings, you will help our engineering teams improve overall product quality, functionality, and reliability.
QualificationsThe successful candidate will bring to the role prior technical support experience at an enterprise level, including development or system administration and technical writing skills. Your interpersonal skills and verbal and written communication skills are excellent. Your experience gives you the ability to define problems, collect data, establish facts, draw valid conclusions, and provide resolutions in order to achieve customer satisfaction. You have a strong desire to learn.
-Microsoft Technology Associate (MTA) certifications (or equivalent work experience) in Microsoft Windows Server operating systems and Active Directory
-You should have 2+ years’ Administration experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
-Experience with IIS and DNS
-Knowledge of Exchange
-SQL Server or equivalent experience
-Strong multi-tasking and communication skills (both written and verbal)
Desirable technologies:
-Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
-Familiarity with customer collaboration tools (e.g. WebEx)
-Knowledge of database design (entity-relationship model, normalization)
-Working knowledge of LDAP, understanding of Schema, NTLM and Kerberos
-Experience with Internet Information Services for Windows
-Knowledge of VBScript, PowerShell
-Technical Writing Skills
In addition, you will gain exposure to some or all of the following technologies:
-Operating Systems: Windows Server
-Databases: Microsoft SQL Server
-Target Systems: Active Directory, LDAP, Exchange, SAP, SharePoint
-Networking: DNS, HTTP, SMTP
-Web: IIS, ASP.NET, Angular
-Virtualization: Azure
-Languages: C# .NET , PowerShell, VB, .NET
-Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)
One Identity Management
As a Support Engineer, you will be supporting Global customers for Active Roles and Password Manager.
https://www.oneidentity.com/products/active-roles/
https://www.oneidentity.com/products/password-manager/
Additional Information
Case Studies & Customer Stories
https://www.oneidentity.com/customer-stories
One Identity / OneLogin are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity / OneLogin are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity / OneLogin are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity / OneLogin will not tolerate discrimination or harassment based on any of these characteristics. One Identity / OneLogin encourages applicants of all ages.
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