The Senior Specialist ensures SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable for performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. **Position Responsibilities:** + Monitor and clear SCD message queues and team mailbox to ensure timely processing of transactions and inquiries. + Generate and track ad hoc security requests; ensure security master setup within defined SLAs. + Investigate Transaction Hub (THUB) queries and create ad hoc transactions as needed. + Conduct root cause analysis for production issues and implement timely solutions. + Execute user acceptance testing and validate end-to-end processes for new security types, functionalities, and system upgrades. + Support period-end close processes and collaborate with business users and Global Solutions Delivery (GSD) to maintain key reports (Fund, Chart of Accounts, Accounting rules, Portfolio, etc.). + Identify opportunities to optimize system capabilities to meet business requirements. + Participate in special projects and additional duties as assigned. **Required Qualifications:** + Bachelor’s degree in Finance or Accounting. + Minimum of five (5) years of experience in investment operations within insurance or financial services. + Experience working directly with business clients and application support teams. + Ability to work independently as well as collaboratively in a team environment. + Strong organization and prioritization skills with the ability to manage competing priorities. + Excellent written and verbal communication skills. + Strong customer service orientation. + Ability to grasp new concepts quickly and adapt to new challenges. + Comfortable influencing without authority. + Willingness to work a night shift schedule as required by business needs. **Preferred Qualifications:** + Hands-on experience with SimCorp Dimension (SCD). + Previous experience in investment operations specifically within insurance or financial services. + Eagerness to build strong relationships with internal departments and external partners. + Desire to learn new skills and continuously improve. **When you join our team:** We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido