**The Opportunity** Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. **Position Responsibilities:** **Underwriting & Case Management** + Oversee all aspects of the underwriting process, ensuring alignment with company philosophy, standards, and risk appetite. + Review and underwrite complex medical and financial cases within and beyond approval authority, with escalation to higher authority when required. + Provide expert consultation and co-signature support for junior underwriters on complex or unusual cases. + Ensure consistent and competitive underwriting decisions without compromising mortality assumptions or company policies. + Conduct AML checks and liaise with AML officers for flagged cases. **Team Supervision & Development** + Supervise and mentor Underwriter Trainees and Levels 1–3, providing guidance, feedback, and co-signature support. + Deliver technical training to underwriters and distributors on underwriting principles, processes, and product knowledge. + Lead monthly case discussions to identify process improvements and share best practices. **Operational Excellence** + Monitor and manage pending cases, ensuring timely reassessment and communication with agents. + Respond to walk-in, email, and phone inquiries with professionalism and customer-centricity. + Ensure accurate handling of returned checks and policy updates. **Stakeholder Engagement** + Build and maintain effective relationships with internal departments, agents, and external partners. + Contribute to company initiatives by providing underwriting expertise and delivering presentations. + Participate in seminars, industry events, and regulatory discussions to represent the underwriting function. **Project & Process Improvement** + Act as a subject matter expert in cross-functional projects, contributing to design, implementation, and delivery. + Identify workflow and system issues, proposing and implementing solutions to enhance efficiency and accuracy. + Ensure appeals and business decisions are appropriately routed and resolved. **Required Qualifications:** + Bachelor’s degree in Medical Science, Nursing, or equivalent. + Certifications in LOMA, ALU are advantageous. + 3-5 years of underwriting experience with proven leadership in supervising teams. + Demonstrated success in achieving high agreement ratings in case reviews. **Preferred Qualifications:** + Strong analytical, decision-making, and problem-solving skills. + Excellent communication, negotiation, and interpersonal skills. + Proficient in English (verbal and written) and computer applications (Word, Excel, PowerPoint). + Deep understanding of insurance products, underwriting principles, reinsurance, and medical terminology. + Ability to manage time and resources effectively under pressure. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** En la oficina