FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Team Impact
Client Services Engineering (CSE) performs a number of important roles at FactSet, including engineering solutions for our clients as well as internal solutions for the sales, consulting, and support teams. CSE's Production Services team is looking for a hard-working and out-of-the-box thinker who can help drive the success of these client-facing solutions and leverage their experience to bring new ideas and opportunities to the table.
What You'll Do
Full stack development (frontend, backend, and database) on client-facing systems as well as any related services
Identify new technologies or processes that can better the solutions we provide to our clients
Collaborate with other FactSet teams to source and surface data within our applications
Work closely with other team members to establish and promote best development practices
What We're Looking For
B.Tech/B.E or M.Tech/M.E or MCA in Computer Science or related field
5+ years of relevant industry experience
Strong communication, organization, and interpersonal skills
Strong problem-solving and analytical skills
Self-motivated and able to work both independently or with a group
Desire to drive success at the team, organization, and company levels
Proficiency in HTML, CSS, and JavaScript
Experience with API development, writing secure code, and effective code debugging
Experience with Vue.js or Angular.js or React.js for frontend development
Experience with .Net core environment for backend development
Experience with relational databases such as Postgres or MS SQL Server is a plus
Experience with GitHub Actions CI/CD, especially in configuration and troubleshooting
Familiarity/Experience with cloud-based contact center solutions (e.g., NICE CX-One, Cisco, Genesys, Avaya, Amazon) preferred
Familiarity/Experience working with chat bots, chat applications
Experience with contact center cloud infrastructure administration i.e., IVR Scripting, ACD/chat/email routing
Experience with contact center <-> CRM Integrations
Proficiency with scripting/automation e.g., Python, PowerShell
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Career progression planning with dedicated time each month for learning and development.
Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.