**About the Role** **Customer Obsession** builds the intelligence layer that minimizes customer defects across **Uber Rides, Uber Eats**, and all our products. You will tackle a core problem: replacing fragmented, manual support with reliable, AI-driven automation at massive scale. This requires building extensible systems that anticipate user needs before they become tickets. This is a demanding technical environment, pioneering large projects like new automation platforms. Success requires systems thinking and the **grit** to ship reliable, high-volume code in a constantly changing domain. You will directly influence how Uber fosters long-term trust and loyalty with millions of users globally. **What you'll do** - **Architect** and implement innovative AI/ML solutions to drive automation and significantly reduce customer-facing defects. - **Own** feature development end-to-end, translating vague product and operational problems into clear technical designs and production-ready code used by millions of customers. - **Design** and deliver scalable, multi-tenant backend services and platforms to power real-time support experiences (from messaging to in-app self-service). - **Define** and champion the operational health, monitoring, reliability, and incident response processes for mission-critical support systems. - **Identify** and advocate for core architectural changes across Uber's engineering ecosystem to ensure our support platform is highly resilient, extensible, and performant. - **Collaborate** closely with product managers, data scientists, and partner engineering teams to scope requirements, drive consensus, and integrate complex technical capabilities. **How you’ll spend your time** - **Architecture/System Design/Code:** 50% - **Cross-functional Collaboration/Alignment:** 20% - **Productionization/Operational Health:** 20% - **Mentorship/Documentation:** 10% **Basic qualifications** - Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience. - Proven experience designing and shipping scalable backend microservices, including expertise with gRPC or REST API development. - Expert proficiency in at least one modern object-oriented programming language, such as **Java** or **Go**. **Preferred qualifications** - Minimum **5+ years** of experience in hands-on software development, focusing on large-scale distributed systems. - Minimum **1+ year** of direct experience applying AI-powered tools and frameworks in line with modern industry practices and innovation trends. - Demonstrated success decomposing highly complex, ambiguous business problems into clean, testable, and performant services. - Deep operational expertise in monitoring, troubleshooting, and tuning performance for high-throughput, mission-critical production services. - Experience navigating and driving consensus across multiple cross-functional and multi-disciplinary engineering and product teams. For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.