OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The role Senior Site Reliability Administrator is to build solutions to enhance availability, performance, and stability of OpenText services as well as automating away repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
WHAT THE ROLE OFFERS
Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive monitoring and alerting.Provide attention to incidents according to Service Level Agreements.Provide continuous feedback to development teams on system stability, defect analysis and system enhancementsDevelop runbooks and patterns to sustain applications in a production environmentParticipate in technical discussions and drive transition to sustain activities with the development teamsWork with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-timeTake ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.Plan for validation and verification of changes deployed by infrastructure teams, development teams.Participate in day-to-day real time advanced level technical support and troubleshooting on issues reported from user/customer base.Requires rotating shift work as needed.On-call rotation is required, as 7x24x365 support is required.
WHAT YOU NEED TO SUCCEED
Strong expertise in Linux systems with the ability to understand, maintain, and develop scripting software (e.g., Shell, Python, Perl, JavaScript).Hands-on experience with cloud infrastructure (Google Cloud, AWS, Azure) and PaaS technologies such as Kubernetes, Cloud Foundry, and BOSH.Solid understanding and operational experience with containerization (Docker, rkt, Mesos) and microservices/RESTful architectures.Proficient in Continuous Delivery and automation tools like GitOps, Ansible, Rundeck, or Argo CD, enabling efficient deployment pipelines.Skilled in middleware and application support, including Apache, Tomcat, Spring, and Java-based frameworks such as Struts or Spark.Experienced with databases and storage, both RDBMS (Oracle, Postgres, MariaDB) and NoSQL (Cassandra), ensuring reliable data performance.Knowledgeable in monitoring and observability, using tools like New Relic, Dynatrace, AppDynamics, Zabbix, check_mk, and centralized logging systems like Graylog or Kibana.Familiar with messaging and search technologies such as Kafka, RabbitMQ, Solr, and Elasticsearch, supporting scalable distributed systems.Demonstrated ability to diagnose and troubleshoot complex issues in high-throughput applications, with a strong grasp of security best practices and ITIL principles.Proven leadership and collaboration skills—able to drive scalable solutions, manage multiple priorities, and work both independently and within cross-functional teams.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $103,250 - $153,250; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Please note, this posting is for a pipeline requisition and does not represent an active opening. Applications are reviewed on an ongoing basis for future opportunities as roles become available.