Job Description SummaryAs a Senior Service Sales Specialist, you will lead strategic efforts to drive revenue growth through Maintenance Service Agreements across multiple modalities. In addition to managing complex sales cycles, you will handle routine pricing negotiations, mentor and coach team members, and act as a key escalation point for customer and internal issues. You will serve as a conduit between the Service Sales Specialists and leadership, providing feedback on performance, processes, and training needs. This role requires deep knowledge of GE HealthCare service offerings, strong leadership capabilities, and the ability to influence outcomes across cross-functional teams.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

Sales

Analyse competitor intel, customer insights, and revenue data to inform sales and pricing decisions.Identify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverageApply domain expertise across all modalities to recommend service offerings that align with customer needs and business goals.Communicate the benefits of service contracts clearly, focusing on how they improve equipment performance, reduce downtime, and support customer operational goals.Lead pricing negotiations to achieve agreements that meet customer needs while protecting margins and aligning with business objectives.Execute promotional initiatives aligned with growth programs to drive customer engagement and service uptakeBuild and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholdersEducate customers on how to take their advantage of their service entitlements—such as platforms used to monitor asset uptime and performance, training and other entitlementsCollaborate with equipment sales teams to support tender responses and provide competitive service quotations.Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunitiesSecure signed agreements and purchase orders to ensure timely contract activation and service deliveryIdentify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviewsGenerate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growth

Maintenance Service Agreements and Contracts Administration

Prepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systemsOversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.

Customer and Internal Enquiries

Take ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.Respond to inbound calls and emails regarding service agreements, providing accurate information or escalating to relevant teams when necessary.Deliver clear, professional communication—both written and verbal—to help customers understand their service coverage and resolve concerns.Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.

Compliance

Operate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.

CRM Activities and Data maintenance

Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer recordsMaintain accurate and up-to-date customer records, contact details and interactions in CRM systemsManage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.

Team Support & Mentorship

Act as the first escalation point for complex internal and external issues, ensuring timely resolution and satisfaction.Provide guidance to the team in developing service offerings, defining pricing structures, and resolving issues.Step in to provide frontline support for pricing and sales negotiations or issue resolution when escalated.Mentor and coach team members, share best practices, and foster a collaborative, high-performance culture.Provide feedback on team performance, identify opportunities for process improvement, and communicate training needs to the Service Sales Leader.Participate in process improvement initiatives.Build strong internal relationships on behalf of the team by working closely internal stakeholders such as Equipment Account Managers, Regional Service Engineers (RSE), Service Delivery Managers (SDMs), and Field Service Engineers (FEs).Organise rosters to coordinate leave and distribute work, ensuring continuity of service and maintaining momentum on shared goals.Coordinate onboarding and deliver new starter training.Work closely with the administrative support team to ensure all pre-administrative tasks—such as data entry and contract preparation are completed efficiently and accurately.

Quality Specific Goals

Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as requiredOwnership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management Systems

Qualifications/Requirements

Minimum 5 years of proven sales experience in a Customer Sales Representative or Telesales role, preferably within a healthcare and/or service contract sales environment.Demonstrated ability to apply a sales methodology to develop a creative, solutions-oriented approach to sales challenges, with strong problem-solving and investigative skillsExcellent communication and presentation skills, capable of articulating complex value propositions to customers.Ability to analyse competitor intel, customer insights, and revenue data to inform decisions.Excellent organisational skills leveraging reporting tools, analytics, and digital platforms to optimise workExperience in coaching, mentoring and guiding other team membersStrong networking skills and ability to build effective working relationships inside and outside the organisationExperienced in cold calling, outbound communication, and delivering confident, in-person customer presentations.Proficient with CRM platforms, reporting tools and administrative skills, including intermediate Excel, Microsoft Office, CRM tools (e.g., Salesforce), and the ability to interpret and utilize data and reports from various systemsStrong administrative skills with high attention to detail and accuracy, essential for preparing tailored sales proposals, and managing contract documentation

Desired Characteristics

Ability to interpret tender documentation, terms and conditions, and detailed service entitlements, and clearly communicate relevant information to customers in a way that supports informed decision-making.Experience working with administrative support teams and across different culturesSelf-starter with strong initiative and growth mindsetProactive mindset with a keen eye for identifying inefficiencies and recommending sustainable process improvements to enhance productivity and quality.Effective time management and ability to meet deadlines in high-pressure environments

Why GE HealthCare?

We offer more than just a job—we offer a career with purpose, flexibility, and global opportunity.

Competitive base salary5 weeks leave (ask about “Take 5”)Flexible working optionsCareer development locally and globallyEmployee benefits program with discounts on travel, entertainment & more

Additional Information

Relocation Assistance Provided: No