Salary Range $135,000.00 - $185,000.00 Salary Level Senior Position Type Full Time Category Sales Description Title: Senior Relationship Manager, Deposit and Treasury Management FLSA Status: Exempt/Sales Employment Status: Full Time Department: Relationship Banking Location: Boston / Flexible/Hybrid Work Model Eligible Reports To: EVP Chief Deposit Officer Date Prepared: July 22, 2024 Human Resources Review: July 22, 2024 SUMMARY Reporting to the EVP Chief Deposit Officer, the Senior Relationship Manager, Deposit and Treasury Management, as the Bank's most experienced business development officer is responsible for developing new deposit and cash management relationships for small and midsize businesses, nonprofit organizations, business professionals and high-net-worth individuals within the Bank’s assessment area. Achieves goals in deposit and revenue growth and as well as referring wealth management opportunities. Supports the bank’s CRA efforts and target verticals. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals. This position is paid a base salary and is eligible for the Relationship Banking Sales Incentive Plan. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with consistent availability expected during core business hours and agreed upon number of days per-month on site. ESSENTIAL DUTIES and RESPONSIBILITIES: In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations . + Participates in new business development activities with prospective and existing clients to increase market share and achieve growth targets in deposits and revenue. Supports the Bank’s target verticals including Professionals, Not-For-Profit, Tech, Life Sciences, Municipalities, and geographic initiatives for expansion. + Collaborates with other business partners to enhance each relationship and deliver a best-in-class client experience. Looks holistically at every client to bring the full capabilities of the Bank to each client. + Supports the business development activities of the branches and provides expertise in business interactions involving more complicated deposit banking and cash management solutions. + Maintains an extensive knowledge of all deposit, lending, and cash management solutions to serve as a “trusted advisor” to our clients. Industry expertise in key verticals is preferred. + Refers clients and prospects to Commercial Lending, Residential Lending and Retail staff, as appropriate, for the purpose of cross-selling other Bank products and services. + Assists Bank in meeting its goals of sales and service by providing highest level of client service, through an ongoing commitment to improvement in knowledge, productivity, and job efficiency. + Contributes to new product development designed to increase Bank’s penetration of target clients and markets. + Participates in industry, community, and civic organizations/programs to market and promote Bank’s products and services. + Assists Branch Officers in establishing and nurturing contacts within branch community and in selecting organizations/programs which offer greatest potential for business development. + Partners and collaborates with Branch Managers to generate new business leads in the community. + Prepares monthly sales tracking/call report for Chief Deposit Officer including documentation of client contacts and discussions and amount of additional deposit and loan activity generated by business development activities. + Keeps abreast of business climate within branch community and reports observations and recommendations that could impact general business decisions; seeks opportunities for Bank to improve its competitive position. + Represents Bank in a professional, courteous manner to all clients, associates, vendors, and public. General: + Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. + Adhere to all company policies and act as a role model in the adherence to policies, consistently demonstrating our core values and service standards. + In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses. + Regular and consistent attendance is required to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events. + Other duties as assigned, performing similar or related work as directed, required, or as situation dictates. LEVEL OF RESPONSIBILITY: + Interacts independently with members of the community and along all staffing levels with complex and proprietary information. + Work is non-routine and is relied upon to influences as a subject matter expert with customers and within the organization. + Participates in executing the department’s goals to meet the bank’s overall strategic plan and create a competitive position within the financial services industry. + Position has an impact on the revenue of the institution. EQUIPMENT REQUIRED: + Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems . HYBRID/REMOTE ENVIRONMENT: + Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls. + You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls. SKILLS REQUIRED: + Bachelor’s degree in business/finance, or equivalent combination of education and work experience typically a minimum of 10 years’ experience in business banking, commercial banking, private banking, and/or treasury management experience. + Strong community ties to open doors and foster deep relationships. + Solid knowledge of financial institution operating policies and procedures, banking regulations (state and federal) + Strong understanding of cash management products and services + Demonstrated ability to self-generate new business relationships and build a robust portfolio of sophisticated commercial banking and high-net-worth clients. + Extensive network of business, non-profits and centers of influence + Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint. + Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment. + Means and mode to travel to any of Main Street Bank’s locations and/or customers on a regular/daily basis (80%). COMPETENCIES: + Excellent communication skills and responsive approach to communication with internal and external stakeholders + Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals. + Ability to interact on a professional level with high level executives and high net worth individuals + Outstanding customer service skills (in person, over the phone or video conference) + Strong community ties and a proven track record of sales/business development success. + Ability to thrive within a fast-paced work environment and prioritize and track many simultaneously competing tasks and responsibilities. + Ability to multi-task, prioritize and organize. + Strong critical thinking abilities and able to navigate complex situations to find efficient, effective, and timely solutions. + Critical thinker who can digest complex problems, articulate risks and mitigating factors, navigate situations involving the need for trade-offs, and recommend solutions which meet the needs of all stakeholders + Highly detailed, organized and professional + Strong problems solving abilities and superior follow up skills + Strong ability to leverage a wide array of technology solutions to solve problems and meet ever changing business requirements. LANGUAGE/COGNITIVE SKILLS: The person in this position frequently communicates with all departments, about banking products and services, vendors, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to: Speak and effectively present/communicate information and respond to questions from customers, groups of managers, Board of Directors, vendors, and other employees. + Define problems, collect data, establish facts, and draw valid conclusions. + Read, analyze, and interpret a variety of documents such as legal documents, disclosures, financial reports and Bank policies and procedures. WORKING CONDITIONS AND PHYSICAL EFFORT: The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: Physical Demands/Efforts + Occasionally lift and/or move up to 10 pounds, (i.e. files) + Regularly required to remain in a stationary position, 30% of the time + Occasionally required to stoop and bend. Mental & Visual Demands + Regularly operate a computer for extended periods of time + Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. + Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer). Work Environment and Hazards + Regularly move throughout the inside the Bank to access resources and individuals. + Regular local travel for bank purposes and/or on behalf of the bank up to 80% of the time (i.e., Customer/Business Calls). + The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours. + When in the office, it is a general office environment where the noise level is moderate. Qualifications The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank. Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose. Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.