Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Risk Operation team is a team of dedicated professionals who are passionate about risk management and safeguarding the integrity of Grab's financial operations. Put your 'Fraud Prevention' knowledge to use while developing strategies for risk mitigation and ensuring we have a safe platform. If you are looking for an opportunity to contribute to the security of our financial operations, then you should join our team!

Get to Know the Role

You will report to the Regional Head of Risk Operations, overseeing comprehensive Risk Operations with a primary focus on the Singapore and Malaysia markets. You will ensure regional standardization while complying with each country's regulatory requirements. You will play an important part in maintaining the security and integrity of our Risk Operations, protecting against financial and reputational harm. In return, you will enhance our financial security and contribute to the success of our company.

You will base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

Oversee end-to-end regional risk operations for Malaysia and Singapore, overseeing both in-house teams and BPO partners across onboarding, AML, chargebacks, quality control, and risk investigations.Be accountable for operational and business targets, including service level agreement (SLA), quality and performance reporting.Lead projects with different departments across Product and Engineering, including automation, platform improvements, and internal AI projects, balancing short-term execution needs with long-term strategy.Lead departmental innovation and process optimization through technology and AI, with a focus on risk mitigation, scalability, and standardization across regions.Partner with external stakeholders (regulators, banks, government agencies) and our teams (Compliance, Country teams) to ensure regulatory alignment, audit readiness, and "right-first-time" execution.Define risk policies, procedures, and training programs to strengthen risk awareness, fraud prevention, and compliance across the organization.Manage departmental OKRs, budgets, and resources, ensuring operational efficiency, accurate record-keeping, and alignment with overall organizational objectives.

Qualifications

What Essential Skills You Will Need

Bachelor's degree with 5 years of experience in leadership experience managing Team Leaders.Having experience managing complex processes, big teams with more than 50 headcounts and experience managing cross-border teams would be advantageous.Experience in risk operations, fraud detection, chargeback management, KYC/KYB compliance, and AML monitoring.In-depth knowledge of performance metrics (Example: Service level agreement (SLA), Quality, Productivity, and Occupancy)Demonstrate customer service orientation and conflict management skills.Be able to think outside the box and make balanced and unbiased decisions based on all available information

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.