Position Summary

Why join our team?

Samsung Electronics is a global leader in innovation, shaping the future of technology and consumer experiences. With Direct-to-Consumer (D2C) growth as a key strategic priority, the D2C team is seeking an experienced Senior Proposition Manager to lead the development of compelling omni-channel propositions, services, and experiences for both B2C and B2B customers. This role is crucial in translating Samsung’s D2C vision into actionable strategies that drive customer engagement, increase conversion rates, and deliver sustainable sales growth.

Role and Responsibilities

By joining our team, you will play a central role in crafting innovative solutions that resonate with our customers across D2C channels – online and instore. Your leadership will be instrumental in delivering impactful propositions that not only meet but exceed customer expectations, while ensuring Samsung stays ahead in the rapidly evolving digital and retail marketplace

Your key responsibilities

Strategy and Vision

Define and execute the proposition roadmap aligned with Samsung’s D2C strategyIdentify new propositions and opportunities for differentiation  Develop measurement frameworks to track and evaluate performance to optimise existing propositions to ensure continuous improvement

Market and Consumer Insights

Conduct in-depth market and consumer trend analysis to inform strategic decisions and opportunitiesBenchmark competitors and assess internal capabilities to pinpoint areas for innovation

Proposition Development, Design and Launch

Requirements gathering and analysis to identify and prioritise proposition development  Develop robust business cases for new initiatives working with finance teamsLead commercial contract negotiations with third-party partners to deliver impactful propositions

Stakeholder Management and Governance

Lead a matrix to manage projects from concept to market launch and post launch optimisationCollaborate with senior stakeholders across D2C and broader business units to ensure supportManage project issues, risks and approvals to ensure seamless integrationReport on performance metrics and track progress to drive continuous improvement

Omni-Channel Focus

Drive omni-channel development opportunities across all Samsung product categories (B2C and B2B)Ensure consistency and synergy across all touchpoints, enhancing the overall customer journey.

Skills and Qualifications

Experience: 10+ years in e-commerce trading, proposition development, or digital marketing roles at a major brand, marketplace, retailer, agency, or consultancyIndustry knowledge: Experience in consumer electronics is desirable but not mandatoryDefine robust DTC partnership strategy and sponsorship from senior stakeholdersLaunch new DTC direct and indirect partnershipsGrowth in strategic partnership sales and profit contribution to DTCIncrease customer engagement and repeat purchase with Samsung Rewards loyalty programmeCommercially astute with a strong understanding of e-commerce value levers and economicsExperience working with 3rd parties and leading legal contract negotiationsSelf-starter, ability to work independently and be proactiveCustomer-centric mindset with expertise in customer journey mapping and problem-solvingProven ability to manage third-party agencies and suppliersStrong analytical skills (qualitative and quantitative)Experience in developing new proposition concepts and business casesStrategic thinking with attention to granular detailsExceptional communication, presentation, and influencing skills at senior levelsProactive problem-solving approach with a willingness to challenge the status quoSkilled in Microsoft PowerPoint and Excel for data analysis and presentations

What does success look like?

Delivering impactful change within a complex organisation at paceProactively exploring new insights and concepts to drive innovationNavigating ambiguity and adapting to change effectivelyBalancing strategic vision with operational executionBuilding trust and credibility with internal and external partnersDemonstrating a collaborative approach to relationship-buildingExcelling in multi-tasking, prioritisation, and organisation

Benefits of working at Samsung include

Hybrid working – 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Car Allowance

Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency

Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html