The Senior Project Manager is a key leadership position responsible for the successful delivery of projects and programs within Chubb Business Services Malaysia

 

Key Responsibilities

 

Project Delivery & Execution

Serve as the primary contact for assigned projects, overseeing end-to-end delivery.Proactively guide and de-risk project execution to ensure timely and efficient outcomes for the APAC region.Engage with business and IT stakeholders to deliver prioritized project results.Provide expert guidance on all aspects of project delivery.Ensure projects/programs are delivered according to plan, scope, and budget.Maintain high standards for documentation, system capability, and performance.Consult with internal and external teams to achieve successful project outcomes.

 

Leadership & Team Management

Lead, motivate, and support project teams, ensuring alignment with business goals.Shield teams from unnecessary distractions and remove obstacles to progress (e.g., stakeholder negotiations, leadership alignment, procurement issues).Spot and address potential risks or blockers before they impact delivery.Communicate a clear sense of direction and purpose to teams and stakeholders.Foster a culture of honesty, proactivity, and collaboration within IT and Operations delivery.Encourage creativity, provide constructive feedback, and maintain high morale, especially during challenging circumstances.Manage team dynamics and promote a positive, productive work environment.

 

Stakeholder Engagement & Communication

Build trust and maintain visibility with staff and stakeholders at all levels.Establish and maintain effective communication plans and regular team meetings.Demonstrate excellence in stakeholder engagement and support for other teams

 

Continuous Improvement

Actively participate in agile and waterfall delivery communities, sharing best practices.Set and pursue ambitious quality targets.Champion process improvement initiatives and ensure best practices in governance, methodology, and technology application.

Mandatory Experience

Proven experience leading business/operations projects in a regional or international organization.10–15 years’ experience in project management, business transformation, or related fields.Experience managing remote and cross-functional teams.Demonstrated ability to deliver complex projects with significant business impact.Strong knowledge of project management methodologies and best practices.Track record of driving process improvements and achieving business outcomes

 

Desired Experience

Insurance domain knowledge and experience.Prince2/AMP Project Management or equivalent qualifications.

 

Qualifications & Training

Bachelor’s degree or higher.Project Management certification (e.g., PMP, Prince2).Additional management qualifications preferred.