Role ID 212341 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. Our Fan Journey Experience Design organization is seeking a Senior Program Manager, Partner Success.
Your Impact
A Program Manager in the Partner Success team ensures initiatives are well planned, aligned, and delivered on time and within scope. They streamline collaboration across researchers, technologists, and partners, removing roadblocks and keeping everyone focused on priorities. Their work accelerates delivery of high-quality customer experience improvements, maximizes resources, and drives measurable business and customer value. This role reports to the Director of Partner Success.
Responsibilities:
Program & Project LeadershipOwn integrated workback schedules, milestones, and dependencies for large partner programs and high-impact initiatives
Coordinate across UX, technology, operations, business teams, and external partners to ensure alignment and accountability
Track progress, risks, and issues; proactively resolve blockers and escalate when needed
Drive consistent program rhythms (kickoffs, status updates, checkpoints, retrospectives)
Serve as a primary operational partner contact for assigned initiatives
Ensure partners understand timelines, expectations, and decision paths
Capture partner insights and feedback and ensure they are integrated into program execution and decisions
Foster trusted, collaborative relationships that support long-term success
Design and maintain program tracking systems (e.g., Airtable, dashboards, documentation)
Improve workflows, tools, and reporting to increase efficiency and consistency
Provide leadership with clear visibility into status, outcomes, risks, and ROI
Establish lightweight frameworks and best practices that enable tactical teams to self-manage smaller projects
Scaling & GovernanceHelp define when Partner Success leads vs supports initiatives
Influence and guide project management practices across partner-driven work
Ensure consistency in documentation, communication, and operating norms
Support planning, prioritization, and dependency management across programs
If this role is for you, you are…
Enablement-minded and people-first — you care about culture and making it easier for teams and partners to do great work
Curious and collaborative — you seek context, ask good questions, and work across teams to understand how things connect
A clear, trusted communicator — you communicate confidently with everyone from senior leaders to delivery teams
Comfortable managing multiple initiatives at once — you can prioritize across parallel workstreams, maintain momentum, and adapt as needs change
Proactive, organized, and systems-oriented — you take ownership, bring structure to complexity, and continuously improve how work gets done
Qualifications:
Strong communication skills across written, visual, and verbal formats
Proven experience leading complex, cross-functional programs
Experience managing external partners and stakeholder relationships
High comfort with ambiguity and shared ownership
Program and project management expertise
Strong partner management and collaboration skills
Advanced proficiency with tools such as Airtable, Google Suite, Asana, Jira, Smartsheet, or similar
Ability to design and maintain operational systems and reporting
Experience establishing KPIs and measuring business and customer impact
Comfort working with senior leaders and influencing without authority
Pay Transparency - North America
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES * British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD
Pay is just one part of the overall compensation at EA. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449