Description Embark on an exhilarating journey as the Senior Program Manager for Delivery Service Partner (DSP) Capacity Planning, where you'll be the driving force behind transformative change and operational excellence. Are you ready to revolutionize decision-making processes and drive operational excellence in our delivery network? We're seeking a strategic and innovative Senior Program Manager to transform how we approach capacity planning and delivery performance management. In this crucial role, you'll architect standardized decision-making frameworks that span our global LATAM operations while creating adaptive systems that help our DSPs thrive in a dynamic delivery environment. As a key strategist, you'll develop comprehensive performance measurement structures that drive accountability and reward excellence across our DSP network. Your ability to build strong partnerships will be essential as you collaborate with upstream planning teams to create proactive solutions for varying demand patterns. This role offers exciting opportunities to influence capacity planning decisions and implement systematic improvements that enhance our network's resilience and efficiency. Your analytical mindset and strategic thinking will be instrumental in designing and implementing guardrails that help DSPs navigate demand fluctuations across different time horizons. If you're ready to take on a challenging role that combines strategic planning, performance optimization, and cross-functional leadership in a fast-paced environment, this position could be your next career-defining opportunity. Key job responsibilities - Partner strategically with cross-functional teams across programs and geographies to design and implement standardized decision-making frameworks for both short and mid-term time horizons. - Develop and implement robust mechanisms and guardrails that enable DSPs to effectively respond to demand fluctuations. - Architect comprehensive DSP performance measurement structures and establish corresponding reward and accountability systems that drive operational excellence. - Foster and maintain strategic partnerships with upstream planning functions to develop proactive approaches to planning variations and network optimization. - Collaborate cross-functionally with field operations and functional leaders to influence and enhance capacity planning and management strategies across the network. - Lead the development and implementation of systematic improvements that strengthen our network's ability to adapt to changing market conditions while maintaining operational efficiency. - Drive data-driven decision making by creating and managing performance metrics that align with business objectives and support network growth. About the team Have you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Fluent in Spanish and/or Portuguese Preferred Qualifications - 2+ years of driving process improvements experience - Similar experience in a service, manufacturing, fulfillment or distribution environment - Ability to quickly build expertise and manage an increasingly complex problem across multiple stakeholder teams - Ability to influence at an executive level and to share critical business insights. - Bias for action with strengths in problem solving, issue-resolution, attention to detail. - Project management skills with a proven ability to design workable solutions and drive projects to successful implementation. - Strong business judgment and ability to create business playbooks Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.