At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Manager, 1LOD Program Enablement is responsible for responsible for driving enterprise change management to ensure financial crimes remediation initiatives are effectively adopted, embedded, and sustained across the First Line of Defense. This role owns the 1LOD Program Enablement Framework and will lead stakeholder engagement, training, and enablement activities. By tracking adoption, assessing sustainability, and triggering re-entry into issue management when fixes do not hold, this role ensures remediation outcomes translate into durable risk reduction and meet regulatory expectations.

Own and continuously evolve the 1LOD Program Enablement Framework supporting financial crimes remediation across the First Line

Develop and execute enterprise engagement and enablement plans, including:

organizational and staffing changes

rollout of new frameworks, standards, and procedures

operating model and process updates

Partner with 1LOD Program Execution and 1LOD Program Reporting to align change activities to remediation milestones, risks, and delivery priorities

Track adoption, usage, and effectiveness of remediation changes using defined metrics and qualitative feedback

Perform post-implementation sustainability checks to validate controls, processes, and behaviors remain effective over time

Trigger re-entry into issue management or remediation workflows when adoption breaks down or fixes fail to sustain

Support onboarding, training, and enablement activities, ensuring impacted teams understand new expectations, processes, and controls

Ensure change activities are regulator-ready, with clear documentation, evidence of adoption, and traceability to remediation commitments

Minimum Qualifications

5+ years of experience in change management, transformation, program enablement, or operational risk implementation     

Proven experience leading enterprise-wide change initiatives in highly regulated environments

Strong understanding of change management methodologies, adoption measurement, and sustainability practices

Experience partnering with business, operations, risk, compliance, and training teams to embed change at scale

Demonstrated ability to assess effectiveness, identify breakdowns, and drive corrective action

Excellent communication skills with experience developing executive, enterprise, and frontline communications

Comfortable operating in complex, matrixed environments with competing priorities and regulatory scrutiny

Bachelor Degree

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.