The Card Installments team is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across products.

As a Senior Product Operations Associate in Card Installments General Management team, you will contribute to the success of our installment lending products by partnering with the Product, Engineering and Controls teams to ensure and monitor product performance, support process documentation and audit readiness. You will collaborate with cross functional teams to optimize all operational processes. Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.

Job responsibilitiesMonitor, validate and remediate daily exceptions for all Card Installments products, ensuring SLA adherence from Ops partners and engaging remediation teams as neededMonitor product performance and report on key operational metrics to identify trends and areas for improvementServe as GM central point of contact for Data & Analytics and Product Managers; lead executive escalations, including research, partner engagement, and share root cause analysis and incident activity with relevant stakeholdersCoordinate issue management by opening, tracking, and resolving issue from end-to-endTrack issues and trends, sharing comprehensive information with product and partner teams to inform solutionsCollaborate with cross-functional teams to implement process enhancements and hold partners accountable for execution

Provide guidance regarding Card Installments procedural, technical and operational changes requiring standing up a new control process; support the design, documentation, implementation and monitoring of new products and services (process mapping, procedures, contractual obligation with external partners)

 

Required qualifications, capabilities, and skills4+ years of professional experienceAbility to write and debug SQL queries and work with large, structured/unstructured dataset (Snowflake/ICDW/Teradata)Understanding of basic tech software functionalities (API, logs, JIRA)Proven track record of managing production and operational issuesStrong organizational skills and effective verbal and written communication skillsSelf-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision

Controls-focused mindset

 

Preferred qualifications, capabilities, and skills1+ year data analyst experienceExperience with C3 green screens, Admin Tool, and/or ServiceNowExperience supporting product developmentLLM suite knowledgeKnowledge of Chase organization, processes, systems