Description

Join our team and what we'll accomplish together

 

The ARPU & Credits Team sits at the centre of revenue and margin growth for our business. We strategize and deliver high-impact programs that increase customer value, reduce cost, and strengthen long-term profitability. Our mandate spans revenue acceleration, lifecycle optimization, and customer experience improvements within our existing customer base. We combine strategic thinking, deep customer insight, and cross-functional execution to unlock sustainable EBITDA growth.

What You'll Do

In this role, you will be a key driver of revenue accretive strategies for our mid-market (100-500 employee businesses) customer base. Reporting to the Manager, ARPU & Credits, you’ll lead the end-to-end development of revenue-accretive programs—from shaping the strategy and building the business case, to piloting, launching, and measuring results.
You’ll bring a customer-first mindset and strong analytical and cross-functional leadership skills to influence stakeholders across finance, planning, marketing, and frontline operations.

 
Strategize Revenue Accretive Programs: 

 

Build data-driven business cases and strategic programs that identify and capture P&L opportunities across the Wireless and Wireline base. Conduct scenario and sensitivity analyses to evaluate risk, ROI, and long-term financial impact. Collaborate with Finance and Planning to align on in-year and long-term revenue and margin forecasts.

 

Program Execution & Experimentation

 

Convert strategic recommendations into executable programs with clearly defined success metrics and operational requirements. Lead program pilots, manage rollout phases, and oversee cross-functional execution to ensure flawless delivery. Troubleshoot execution challenges and refine program design based on data, feedback, and operational insights. Establish repeatable execution frameworks to ensure scalability and long-term program sustainability.

 

Reporting & Measurement:

 

Own performance tracking of revenue programs, working closely with planning teams to calibrate financial outcomes. Measure downstream impacts including churn, customer satisfaction, ARPU lift, and lifecycle engagement. Develop dashboards or performance summaries to enable continuous optimization and visibility across teams.

 

Qualifications

 

What you bring

5+ years of experience in marketing, strategy, and/or project management A compelling communicator capable of influencing stakeholders at all levels. A collaborative leader who builds strong relationships and drives alignment across teams. A strategic thinker with a strong bias for action and comfort operating in ambiguity. Customer-centric and data-driven, with a passion for unlocking growth and measurable business outcomes.

 #LI-REMOTE