The Personalization team is responsible for winning our customers' loyalty by tailoring experiences to each customer's unique needs, preferences, and values. The team leverages sophisticated machine learning to understand our customers and guide them through their shopping journeys, recommending them the best products and services that fit their expectations and shopping behaviors. We shape experiences across the Commerce journey and beyond, meeting our customers with relevant experiences and recommendations anywhere on their journey with Walmart.
This role will be responsible for developing and executing a personalization roadmap that achieves company objectives and key results by working closely with cross-functional teams including engineering, data science, design, and marketing to define new data models and new experiences that deliver best-in-class personalization in eCommerce.What you'll do...
Develop and execute personalization strategy and roadmap that aligns with our OKRs and drive customer, member and business value
Drive a data-informed approach to personalization by working closely with data scientists and analytics to identify key metrics and build models that deliver personalized content and item recommendations across all touchpoints in the customer journey.
Continuously test and optimize recommendation models to improve engagement, conversion rates, and customer satisfaction, using A/B testing, multivariate testing, and other experimentation techniques.
Leverage data insights to inform product decisions and collaborate with cross-functional teams, including business, analytics, and engineering, to develop product initiatives that enhance the customer experience and drive business growth.
Evaluate business cases and translate business and customer requirements into product roadmaps, machine learning models models, engineering specifications, and underlying system dependencies.
Communicate product vision, strategy, and performance to stakeholders across the organization, including senior leadership, and ensure alignment on product priorities and goals.
Stay up-to-date on industry trends and best practices related to personalization and item recommendations and ensure our product strategy remains competitive.
What you’ll bring…Customer obsession - you will always start with customer's needs first and obsess over every aspect of her experience. You will work to reduce customer effort and aim to delight her with what she needs next. Never fail a customer!
Creativity & Innovation - you are an innovative thinker and able to synthesize data from multiple sources to identify key unmet needs and solutions that can address the needs. You relish in solving problem in simplest possible way!
Collaboration & Influence- you have the ability to work collaboratively with a large number of teams and influence efficiently. You build bridges!
Curiosity & Analytical thinking - you are comfortable with big data technologies and ML tools. You consider yourself analytical and draw insights from new & varied information and inputs. You are always learning and excited about trying new things in an ambiguous environment
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & PerksAt Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with college degrees, company discounts, military service pay, adoption expense reimbursement, and more.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Health
Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00-$234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Business Administration, Masters: Computer Engineering, Masters: Computer SciencePrimary Location...840 W California Ave, Sunnyvale, CA 94086-4828, United States of America