Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Consumer Banking Sales Incentive & Growth, you will play a key role in driving the development and continuous improvement of our branch sales incentive products. You will use user research, customer feedback, and data analysis to identify opportunities, solve problems, and deliver high-quality solutions. You will work closely with cross-functional teams—including business, technology, and product partners—to shape the future of our products and ensure ongoing success.

Job responsibilities

Partner with the Product Manager to identify new product opportunities based on customer needs, user research, and market discovery.Considers and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Conduct detailed business analysis and research for issues, changes, and new functionality related to branch sales incentive processesDocument workflows, technical processes, and create mock-ups to support product understanding and developmentParticipate in and execute User Acceptance Testing (UAT), including basic UAT planningLead occasional special initiatives or new practices for the product team and provide product analyst support across various product areas

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyProficient with MS Office tools (Excel, PowerPoint, PDFs)Ability to develop testing personas and use casesPrior experience partnering with technology teamsControls mindset and proactive issues management, including health checks, triage, and root cause analysisSelf-starter with strong prioritization and strategic thinking skillsExperience in change management and strong relationship managementHighly adaptable to change and comfortable in a fast-paced, high-demand environment

Preferred qualifications, capabilities, and skills

Exposure to AI concepts and regular use of LLM toolsExperience with branch or Chase operations/banking productsSQL data query skillsKnowledge of Chase Wealth Management investment products