You enjoy delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact while sharpening your product management skills.
As a Senior Product Associate in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will support the end-to-end product life cycle. You are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies. You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will build products that meet the highest standards of scalability, resiliency, and stability.
 Job responsibilitiesOwns, maintains and develops a healthy product backlogFacilitates all scrum activities for your development team(s)Engages cross-functional teams on dependencies to ensure timely and satisfactory deliveryManages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive resultsCommunicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically.  Craft the narrative and cadence for different partner and stakeholder audiencesBe a subject matter expert – The candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect changeBe a Technical & Customer Problem Solver – Ask questions, define the problem and recognize where our platform sits in the Chase ecosystemUnderstands the technologies and approaches in use and those we should be using to drive our plans for the futureBuilds the framework and tracks the product's key success metrics such as conversion rates, engagement and performanceRequired qualifications, capabilities, and skills2+ years of experience or equivalent expertise in product management or a relevant domain areaKnowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementA customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirementsGood team player and leader that inspires action and builds credibility across the enterpriseGood partnership, consulting, and influence skillsPreferred qualifications, capabilities, and skillsExperience collaborating with external third parties, external vendors and external partnersExperience working in financial services, acquisition, digital products, online and mobile platforms, etcExperience building automated email communications, email campaigns and email newslettersDemonstrated prior experience working in a highly matrixed, complex organizationDeep understanding of acquisitions, account opening and related government regulationsAbility to prioritize a large book of work, meetings, team dynamics, and overall deliveryAbility to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience