Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.

As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience. 

Job responsibilities

Define the roadmap and objectives for our customer service operations technology platform

Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders

Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements

Create testing and implementation plans

Ensure the product meets all legal, regulatory, risk, and control requirements

Be hands-on, detail-oriented, and outcome-focused as well as a strong team player

Required qualifications, capabilities and skills

Demonstrate expertise in delivering and scaling customer service operation technology products

Have experience in a complex software environment with Agile/Scrum development

Show strong experience with planning, prioritizing, and maintaining product backlogs

Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy

Possess expert-level knowledge in Agile principles, processes, and best practices

Exhibit strong experience with hypothesis-driven development, product experimentation, and product analytics

Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds

Preferred qualifications, capabilities and skills

Good understanding of process mapping

Experience with Customer Relationship Management and Operations or Customer Service

Knowledge of Salesforce out of the box functionality and tools