Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Customer Acquisition and Marketing Platforms within our Lending unit, you will leverage your expertise in product development and optimization to make a significant impact. You will use user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will be committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics. As a self-starter, you will be comfortable building new technology, interacting with customers to share what has been built, raising the level of adoption, and collecting requirements from customers to advance the Platform, ensuring all work is built as expected, and excited about powering extraordinary customer experiences.
 Job responsibilitiesPartners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Communicates effectively and frequently by being vocal. Share the product vision with the teams and articulate the questions and answers needed to build the right features.Is a center for knowledge taking your deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to the teams that can effect change.Is a Technical & Customer Problem Solver by asking questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products.Required qualifications, capabilities, and skills3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyKnowledge of web page development, troubleshooting, and service interaction.Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.Preferred qualifications, capabilities, and skillsSoftware development experience a plus (front end technologies: JavaScript, Angular, React, etc).Data management capabilities and experience with tools like Splunk, Tableau and Adobe Analytics.Proficient in Microsoft Office suite, Lucid workflow, JIRA, and presentation skills