Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world’s most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.
As a Senior Product Associate in Card Application Processing, you play a pivotal role in driving innovation within our product team, which focuses on processing credit card applications. Your day is filled with opportunities to develop products and features that delight customers, leveraging your expertise to challenge traditional approaches and remove barriers to success. You foster a culture of continuous innovation, inspiring cross-functional teams to create groundbreaking solutions that address customer needs. Through close collaboration with these teams, you contribute significantly to shaping the future of our products and ensuring ongoing success. Your contributions are integral to the evolution and enhancement of our credit card application processing, making a tangible impact on customer satisfaction and business growth.
  Job responsibilities Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through data analytics and discovery. Plan for upstream and downstream implications of new product features on the overall product experience. Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on valuable product features. Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets across the product development life cycle. Write requirements, epics, and user stories to support product development and maintain Jira hygiene. Create data mapping to understand the impact of values and ensure key information is included in service data transfer and key documents. Assist with onboarding new services. Define acceptance test criteria in JIRA and create automated tests using BDD or TDD approaches, including test data for execution. Create diagrams such as Class, Sequence, and Flow/Activity Diagrams using Confluence, VISIO, or similar tools. Be an AI Enthusiast, seeking ways to incorporate AI within the orchestration of the Credit Card opening process. Own the product backlog for core features and components, driving feature enhancements and modernization work from inception to production. Manage key relationships with engineering, architecture, analytics, automation teams, and diverse product teams to understand their needs and program goals. Communicate effectively and frequently, sharing the product vision and articulating questions and answers needed to build the right features. Be a center for knowledge, with deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to teams that can effect change. Be a Technical & Customer Problem Solver, asking questions and defining problems within the Chase ecosystem, understanding current technologies and approaches, and identifying those needed to drive objectives for technical products. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Experience as a technical product manager with a strong background in managing technical platforms and/or data-focused capabilities. Good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Microservices, Kafka, AWS, etc. Prior software development experience is a plus. Customer-obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, and translate customer needs into clear business requirements. Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation. Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables. Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment, with strong partnership, consulting, and influence skills. Experience using Agile and JIRA toolkit for product delivery  Demonstrated ability to convey technically complex ideas in business language Experience of working with JIRA, Swagger and API designing and documentation. SOAP, XML, JSON and other similar web services protocols/technologies CSM, CSPO, and AWS Practitioner certifications preferrable Preferred qualifications, capabilities, and skills AWS Certifications  Deep understanding of APIs, Transactional data, and working within a service as a product framework . Experience working in financial services, acquisition, digital products, online and mobile platforms, etc. Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery. Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.