Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Connected Banking, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Chase is seeking a dedicated, and innovative Product Manager to support a key area of the rapidly growing Aggregation & Connected Banking product. In this role, you will use your experience in customer-focused outcomes and strong delivery track record to enable customers to easily and securely share their data across financial institutions and FinTechs, seamlessly control these permissions through Chase’s Security Center, and ensure that our customers have a safe and secure way to share their financial data to manage and use their finances holistically.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleManages existing product features and vendor relationships to maintain and advocate for the protection of customers’ digital dataAnalyzes digital interaction behavior in order to improve our ability to accurately detect and manage automated access patterns to the digital dataCreates data analytics queries, reports, alerts, and insights for measuring the efficacy of the product featuresAuthors clear requirements, epics, and user stories to support product developmentPartners with engineering leads to oversee development team, ensuring proper sprint planning and proper utilization of development cyclesMaintains an ongoing deep knowledge and documentation of customer and user experience journeys including research of new and emerging companies and use cases in the industryPerforms functional validation of product features in the testing environments and Production environment
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyStructured thinker, effective communicator with excellent written communication skillsEffective written and verbal communicator with excellent reasoning, organizational and presentation skillsProficient with the Microsoft Office suite and with Agile tools (i.e. JIRA, Confluence)Intermediate to advanced usage of observability software (i.e. Splunk)Background in authentication, security controls, and network technologyStrong analytical skills and be able to tell a story using data
Preferred qualifications, capabilities, and skills
Commitment and self-motivation suitable to a start-up teamStrong work ethic, capable of independently solving problems, managing projects, delivering initiativesDemonstrable experience working in banking, account opening, online and mobile platformsComfort navigating a large organization and partnering with diverse stakeholdersExperience with technical analysis and using Splunk to identify trends & detect anomalies Experience and strong interest using fintech offeringsPassionate about staying up to date with evolving technology