As a Product Associate, CX Technologist in Merchant Services Commercialization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

As the CX Technologist Lead within the Commercialization team, you will execute on the end to end technical solutions that we give to clients. You will architect service experiences across digital and technical domains bringing together JPM’s client-facing interfaces, developer surfaces, and a back-end systems. You will partner closely with Product Solution Specialists, Product, and Sales to identify client needs, assess competitive benchmarks, and design a more cohesive technical journey and integration experiences. 

 

 

Job responsibilities

Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityDesign end to end experience merging the digital and technical journeys based on client profile and workflowCreate and design unified dashboards for internal and external consumption that track client implementationsAlign KPI’s across Product Solution Specialists and the Partner teams measuring things like NPS, CSAT, onboarding times, etc. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementExperience leading cross-functional projects and driving alignment and results

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organizationPrior experience in financial services or an understanding regulatory complexity within the industryProficiency in technical documentation and integration surfaces with a focus on customer success

 

 

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.