Key

Responsibilities

 

Provide Consulting Services

Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries Attend project meetings and provide status on progress of activities and deliverables Provide customers with as needed consulting and general assistance Be a “go-to” resource for specific functional areas

Provide Sales / Account Management support

Support the sales cycle through solution review and feedback, and assistance with scoping and estimation 

Provide Team and Operational Management

Participate, organize and facilitate regular Team Meetings Contribute to the hiring process by screening applications and interviewing candidates Serve as liaison with the rest of the GDC for work coordination and assignments Channel staff feedback to the local Practice Manager Enforce company policies and regulations

Contribute to internal PS initiatives

Contribute to the solutions repository/best practices, knowledge share activities Participate in Subject Matter Expert programs Conduct Internal trainings on Subject Matter Expertise to filter out best practices Interface with other departments on product features/solutions

Focus on Continuing Education

Contribute to internal knowledge share; Review posted feedback on a continuous basis Participate in or Hold Continuing Education sessions Conduct and be fully versed on functionality released with each new product upgrade Key Competencies

Customer Service

Possesses a passion for helping customers find creative ways to more effectively run their businesses Demonstrates strong consulting skills and Customer relationship acumen   Establishes credibility and rapport with internal and external stakeholders Ability to influence customers to modify current business practices, as required

Initiative

Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results Ability to complete self- directed assignments and tasks Ability to engage in the Sales process with little or no guidance from Management

Productivity

Ability to work in a deadline-focused environment, consistently producing deliverables within agreed upon timeframes Ability to manage multiple project commitments simultaneously Achieves consistent utilization at or above established target %

Product Knowledge

Works on significant and unique services where analysis of data requires evaluation of several intangibles Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment Be fully versed on functionality released with each new product upgrade Solid understanding of customization options/tools available to extend standard configurations/functionality

Quality

Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions Ability to resolve complex issues per defined parameters and procedures, and escalate when necessary 

 

Problem Solving

 

 

Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgement in selecting methods and techniques for obtaining solutions Documents, troubleshoots and escalates Support issues outside defined parameters Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary Ability to document reusable solutions Exercises judgment within defined procedures and policies to determine appropriate action Understands theories, concepts, principles, and techniques to handle most situations without guidance Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment Possesses a passion for helping customers find creative ways to more effectively run their businesses

 

 

Autonomy

Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities Independently organizes and performs most work required within area Decision Making

 

Ability to influence customers to modify current business practices, as required Ability to manage scope and expectations with the customer Generally, receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager) and Practice/Delivery Leads Engages in the Sales / Account Management process with little or no guidance from Management.

 

 

Interpersonal Skills

 

 

Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources

 

Soft Skills 

 

Demonstrates full competence in business function Ability to manage multiple projects

 

 

Technical 

Skills 

 

 

Demonstrates exceptional financial and business skills. Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Pre-sales consulting experience

 

 

Education

 

  

Bachelor’s degree, preferably in Accounting or Management Information Systems Master’s degree or post graduate coursework preferred

 

 

Professional Experience

 

 

6+ years’ experience in systems applications consulting with a consulting firm or software provider 3+ years in a Consultant role implementing NetSuite full cycle

 

Promotion Criteria

 

 

    Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir     Regularly exceeds personal utilization targets on a quarterly basis     Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets     Contributes to internal PS Knowledge Share     Active participant in NetSuite Mentoring Program     Supports the Sales process as a PS Subject Matter Expert, with minimal guidance from Management     Ability to lead a team of Consultants on large PS engagements

 

 

Reports To

 

 

 

Team Leads / Practice Manager