We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As a member of the Croesus Support team, you will collaborate with team members, internal partners, and external vendors to support day-to-day functions and activities related to the Croesus Advisor and Croesus Xpert portfolio management systems. In this role you will have the opportunity to be a Subject Matter Expert (SME), ensuring that our application contains high-quality data that our advisors, branch staff, and head office team members may use to provide objective advice and effective reporting to our clients. You will be required to coordinate the resolution of any issues or situations requiring intervention by either the business and/or technology division requesting assistance. **How You’ll Succeed** + **Support & Collaboration -** Provide genuinely caring application support to our CIBC Wood Gundy branch staff and head office team members, as well as our partners in CIBC Investor Services Inc. by investigating and answering potentially complex inquiries. Collaborate with our partners in Wealth Management Technology as well as our Wealth Application Support partners such as My Client Support, Brokerage Application Support, and WG Salesforce Support. Work with our Operations partners to ensure that issues are tracked and managed until resolved. Collaborate with Wealth360 business consultants and support team members to help ensure as seamless an experience as possible for our advisors and their teams across the applications. + **Process Improvement & Efficiency -** As a senior member of the team, you will work to help improve the overall efficiency and effectiveness of the team, and will assume leadership roles on team initiatives. This will include preparing and maintaining documentation on procedures/processes for the team, reviewing and providing statistical reporting to your manager and senior manager, as well as providing guidance and leadership to your team members. + **Application Improvements -** As a member of the greater Croesus Project Delivery & Support team, you will work in conjunction with business consultants and your senior manager to support the implementation of application fixes and improvements. You may also assist with pre- and post-implementation testing to ensure our users' satisfaction. + **Be a Subject Matter Expert –** Be the SME for the Croesus Advisor and Croesus Xpert applications, and participate as a SME during training and development sessions when required. **Who You Are** + **You have a bachelor's degree or diploma** in business and/or information technology systems (or equivalent work experience) **.** + **You are a certified professional.** You have completed the Canadian Securities Course (CSC) and/or have experience in the brokerage industry. + **You're digitally savvy.** You can demonstrate advanced computer skills, with an excellent working knowledge of Excel. + **You can demonstrate** working knowledge of financial concepts and calculations such as bond amortization, accrued income, projected income, yields, performance, etc. You have knowledge of financial instruments such as stocks, options, fixed income, mutual funds, closed-end funds, structured notes, and ETFs. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You know that details matter.** You're motivated to dig deep to identify problems, extract information, and perform detailed analysis. + **Values matter to you.** You bring your real self to work, and you live our values – trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 11th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business, Business Support, Collaborating, Computer Literacy, Creativity, Customer Communications, Customer Service, Exchange Traded Funds (ETFs), Financial Instruments, Fixed Income Investments, Information Technology (IT), Information Technology (IT) Systems, Investigating, Management Reporting, Mutual Funds, Personal Development, Personal Initiative, Portfolio Management, Portfolio Management Systems, Stocks, Structured Notes, Support Services, Teamwork, Technological Systems At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.