Job Title

Senior Portfolio Administration Manager

Job Description Summary

Responsible to manage a group of associates and/or managers and the day to day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The manager is also responsible for overseeing the day to day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.

Job Description

Manage or provide account oversight for Portfolio Administration for a multitude of accountsOversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are metProvide leadership to staff with the goal of maximizing technology resources and improving processesProvide direction, coaching, and career development to assigned staffProvide new team integration and recruiting support including the interviewing and onboarding processDevelop training and ensure all training and continuing education needs are met for each associate and managerCreate and maintain trust and strong relationships with team members, leadership, and clientsEnsure account needs are met while following the scope outlined in the client service agreementsComplete monthly billing for Portfolio Administration services for assigned clientsProvide superior client service to internal and external clientsRecommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performedContinuously seek business expansion opportunities with existing clients and develop those opportunitiesOutline or oversee the continuous updates to the process playbooksProvide timely and accurate reporting to senior leadership and clientsHandle or oversee monthly rent and other critical reporting for clients and senior leadershipPartner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothlyProvide regular feedback to leadership regarding issues, challenges, and areas for additional focusExecute high profile projects that will require special attention and reporting as assigned by senior leadershipAssist senior leadership with client tours, business development, or client visitsCollaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as neededSupport and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintainedDemonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlinesStay up to date on the latest industry standards and trends

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”