**Job Title** Senior Portfolio Administration Coordinator-5 **Job Description Summary** **Job Description** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES · Review, abstract and/or perform quality control data audits of documents including updating and maintaining all lease information and data in our technology information systems, as required · Ensure proper document management measures are followed for all leased, owned and other associated documents. Maintain file retrieval/storage, scan documents, and open/distribute mail · Review client invoices in conjunction with lease requirements and collect proper supporting back-up documentation from landlords/billing authorities and confirm all calculations are correct · Conduct desktop audits of Year-End Common Area Maintenance (CAM), Insurance, and Real Estate Tax reconciliations, interpret, and analyze all charges for accuracy, in accordance with lease documents. Directly responsible for dispute resolution with landlord for any identified discrepancies · Responsible for ensuring the financial obligations of our Clients is accurate and that monthly rents are processed in a timely manner · Oversee and manage the subtenant process including the recording and collection of monthly rent and the pass-through of invoices and year-end reconciliations · Communicate frequently with internal and external partners. Notify client of critical dates, real estate policies and procedures, and assist with general inquiries · Request and process certificates of insurance as required by the lease document · Review Estoppels and Subordination Non-Disturbance Agreements (SNDA’s) against the lease terms · Regularly exercises good judgment and logic in responding to leased and owned property inquiries from the client and/or landlords · Ensure that productive landlord and subtenant relationships are maintained in accordance with the lease and sublease agreements · Establish task priorities and create schedules for portfolio objectives · Able to manage multiple projects/priorities in a fast-paced environment · Assist managers with timely and accurate financial and critical date reports for client presentment, identify and record savings, identify exceptions, investigate causes of exceptions, and recommend solutions · Assist or oversee special projects as requested by the client or leadership · Partner with the manager and transition team to get new accounts established quickly and smoothly · Assist manager or oversee the creation and continuous updates to process playbooks · Provide guidance and direction to other Portfolio Administration Coordinators on various tasks and projects · Train new associates · Continuously seek business expansion opportunities with existing clients and develop those opportunities · Stay up to date on the latest industry standards and trends KEY COMPETENCIES 1. Customer Service Skills 2. Communication Proficiency (oral and written) 3. Organization Skills 4. Analytical Skills 5. Technical Proficiency 6. Research Skills 7. Detail Oriented 8. Interpersonal Skills 9. Sense of Urgency EDUCATION · High School diploma or GED required · Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal ADDITIONAL ELIGIBILITY QUALIFICATIONS · Ability to understand, interpret, and abstract complex real estate lease terminology · Working knowledge of financial terms · Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”