_The Digital Initiatives Team is seeking a_ **_Senior_** **_Platform Technical Analyst_** _to join our Segment Tech function at MBPS. In this role, you will play a key role in supporting and enhancing our Adobe Experience Manager (AEM) platform. The ideal candidate will have proven experience administering AEM within an AWS environment and a strong understanding of platform operations, user management, and system optimization. This role involves maintaining and scaling our existing AEM infrastructure, supporting asset and content delivery, managing dispatcher configurations, and ensuring platform performance and security. If you're passionate about digital platforms and thrive in a dynamic, collaborative environment, we invite you to join our team and help drive innovative digital solutions._ **Position Responsibilities** + Ensure optimal performance, availability, and reliability of AEM environments (Author, Publisher, Dispatcher). + Provide expert-level troubleshooting and support during deployments, upgrades, and testing cycles. + Collaborate with vendor-managed services and internal infrastructure teams for SSL certificate renewals, patching, and system upgrades. + Lead incident response efforts, including root cause analysis and preventive action planning. + Perform routine maintenance tasks such as package cleanups, dispatcher cache purging, and log rotation. + Enforce deployment governance policies aligned with enterprise change management frameworks. + Review deployment requests for completeness, technical accuracy, and compliance with standards. + Design and implement automation solutions to streamline platform operations and reduce manual effort. + Develop custom monitoring scripts and dashboards using tools like PowerShell, shell, curl, and third-party platforms (e.g., Splunk, New Relic). + Track KPIs and deployment metrics to ensure SLA compliance. + Maintain comprehensive documentation including SOPs, runbooks, and troubleshooting guides. + Serve as a liaison between application teams, release engineering, and platform support to ensure alignment and transparency. + Mentor junior analysts and contribute to a culture of continuous learning and process improvement. **Required Qualifications** + **Years of Experience:** 7–10 years in platform engineering, system administration, or enterprise application support. + **Specific Experience:** Proven experience managing Adobe Experience Manager (AEM) environments, including Author, Publisher, and Dispatcher components. + **Technical Expertise:** + Deep understanding of AEM platform architecture, dispatcher configurations, package management, and SSL lifecycle. + Proficiency in automation and scripting (Power Automate, Bash, PowerShell, curl). + Familiarity with Python, JavaScript, or Groovy for advanced automation. + Experience with enterprise change management platforms (ServiceNow, Jira). + Knowledge of monitoring tools (New Relic, Splunk, Datadog). + **Education:** Bachelor’s degree in Computer Science, Information Technology, or related discipline. + **Licenses:** Not required. + **Work Setup:** [Indicate shift schedule, work set-up, and location here — e.g., Day shift, Hybrid, Quezon City]. **Preferred Qualifications** + Experience designing and implementing multi-tool automation frameworks. + Exposure to cloud platforms (AWS or Azure) for hosting and scaling AEM. + Familiarity with CI/CD pipelines and tools like Adobe Cloud Manager, Jenkins, or GitHub Actions. **_When you join our team:_** + _We’ll empower you to learn and grow the career you want._ + _We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words._ + _As part of our global team, we’ll support you in shaping the future you want to see._ **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido