**DESCRIPTION** We are looking for a talented **Senior People Support Advisor** to join our team specializing in **Human Resources** for our **People Support Department** in **Kitwe, Zambia.** **In this role, you will make an impact in the following ways** : + Elevate the employee experience:Providing timely, high-quality first-line support and coaching—reducing confusion, increasing trust, and ensuring people feel heard and supported throughout the employee lifecycle. + Strengthen manager effectiveness: Through practical guidance on compensation, performance, onboarding, separations, and disciplinary matters—leading to more confident, consistent decision-making. + Drive seamless HR operations: Deploying end-to-end solutions tailored to local languages, working times, and delivery channels—improving accessibility and reducing bottlenecks. + Ensure compliance and reduce risk: Monitoring legislative requirements and aligning responses with company policy—preventing costly errors and safeguarding the business. + Resolve conflicts proactively:Coaching and counseling on employment matters—improving workplace relationships, morale, and retention. + Enhance data integrity: Process consistency across HR systems and workflows—boosting reporting quality and enabling better business insights. + Build trusted stakeholder relationships: Across employees, managers, and HR teams—creating strong feedback loops and accelerating collaboration within the geography. + Champion continuous improvement: Identifying patterns in queries, streamlining processes, and sharing the voice of employees and managers—raising service standards and operational efficiency. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Employee Relations expertise: Build trust with employees and managers, apply employment and labor law accurately, and resolve conflicts with fairness and consistency—creating a collaborative, psychologically safe environment where issues are addressed early and effectively. + Compensation & Benefits mastery with compliance precision **:** Administer policies precisely according to plan design, ensure decisions are equitable and well-communicated, and maintain airtight compliance with local legislation and tax requirements—protecting the business and reinforcing credibility. + Data analytics fluency for decision-making: Collect, validate, and interpret both qualitative and quantitative data; use statistics and clear visualizations to surface patterns, root causes, and insights; translate findings into practical actions that improve HR processes, employee experience, and business outcomes. + HR consulting mindset with process excellence: Partner with stakeholders to diagnose needs and design holistic, compliant solutions; execute end-to-end HR processes with efficiency and accuracy; balance policy requirements with business realities to drive agility, consistency, and measurable impact across the geography. **QUALIFICATIONS** **Education/ Experience** + Degree in Human Resources is essential + At least 8 years’ experience in Human Resources (mainly as a Generalist) + Experience with Unionized environment **Job** Human Resources **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2423642 **Relocation Package** No **100% On-Site** No