**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts! **About The Team:** Retail is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. It is the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... We are creating something brand new! Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we’re able to solve them because we deeply care **#BuildwithHeart.** **About The Role:** The Senior Partner Success Manager plays a critical role in the Retail Key Accounts team, bridging the gap between high-level strategy and on-the-ground execution. Working alongside a Key Account Director (KAD), you will act as the operational engine for a portfolio of our highest-priority merchant partners. This is a hands-on role for a commercial operator who enjoys the details. You will not only identify growth opportunities but also take full ownership of executing them. This involves managing complex relationships (from HQ stakeholders to retail store owners), leading operational implementation of strategic projects, and solving day-to-day challenges to ensure a world-class customer experience. A successful Senior Partner Success Manager is a "doer" with a strategic mindset. You are deeply collaborative, able to prioritise conflicting demands, and can toggle seamlessly between analysing complex category data and executing tactical initiatives like store activations and trade plans. **Your Impact in Role:** - **Operationalise Strategy:** Partner with the Key Account Director to co-design the account strategy, then take autonomy in leading the implementation and execution of those workstreams (e.g., store expansion, catalogue quality, and operational performance). - **Drive Category Growth:** Leverage data to act as a consultant to the partner, providing actionable insights on their category management strategy (products, pricing, placement, and promotions) to drive mutual business growth. - **Solve Complex Problems:** Go beyond identifying issues to implementing systemic fixes. You will troubleshoot threats to the merchant’s business, answer complex HQ partner questions, and navigate internal Uber stakeholders to deliver solutions. - **Build Stakeholder Trust:** Manage relationships across the partner’s organisation - from building credibility with corporate head office teams to engaging directly with store operations to ensure initiatives land successfully at the store level. **The Experience You’ll Bring:** - **Proven Execution:** You have previous account management or commercial experience at an Enterprise level with a track record of not just hitting targets, but owning the execution of complex projects from start to finish. - **Data Driven:** Strong analytical capability to interpret trends and performance metrics, turning raw data into compelling recommendations that drive commercial decisions. - **Commercial & Retail Fluency:** An understanding of the retail landscape (Grocery/Retail experience preferred) and the ability to navigate large merchant organisations to get things done. - **Grit & Agility:** You are comfortable with ambiguity and have a merchant-first mindset. You are willing to roll up your sleeves to resolve operational hurdles while keeping your eye on the bigger commercial picture. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).