_We’re looking for a_ **_Senior Operational Excellence Consultant_** _to join our Operational Excellence team at MBPS. In this role, you are expected to_ _own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** + Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc., Participate in LEAN Six Sigma workshops and other OE trainings. + Conduct process discovery & walkthrough sessions for operational and/or support processes, gather adequate information and data to support the project objectives + Validate information and data used for developing project deliverables and identify process and/or performance gaps and opportunities + Quantify impact of process gaps and/or performance misses and continuous improvement opportunities, develop project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. + Support the business process owners in deploying the agreed recommendations and measure and track benefits of Finance OE projects **Qualifications:** + 3 years combined experience in operational management, management of key support functions, and leading process & performance improvement projects in the insurance and/or Finance Shared Services or Global Business Services (SSC/GBS) industry + 2 years hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.) participating in process & performance improvement projects as Business/Process/Data Analyst for Finance BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) and background in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. + Demonstrated strong passion for continuous learning + LEAN Six Sigma Greenbelt Trained + Advanced MS Excel skills and PowerPoint skills, Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido