Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$74,000 - $127,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Department Overview:

The Senior IT Build Analyst provides broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

Depth & Scope:

Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate othersSubject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolutionLeads the support of highly complex and/or comprehensive applications/systems and/or business linesIdentifies root causes and implements targeted and controlled remediation plansInstalls, configures, upgrades, and administers business applications/systems in co-ordination with appropriate stakeholdersReviews, participates and implements proceduresResearches industry standards, best practices and new innovations in technology and makes recommendations

Education & Experience:

Undergraduate degree or Technical Certificate5+ years relevant experience

Preferred Qualifications:

Onsite (100%) AV event management and support to oversee the setup, and configuration of all necessary control room elements to ensure a high- quality event for client productions Provide day-to-day operational support and monitoring of AV equipment Fulfill event production including but not limited to: Technical direction, Audio mixing, cameras, Virtual platforms, Streaming, Lighting presets Provide exceptional white glove support for our TD colleagues, clients and conference space partners  Being able to think on your feet and work in high pressure situations  Issues Management: Prepare and prevent technical and presentation issues (proactive) Manage and resolve technical issues (reactive) Ability to quickly acquire an understanding of a technical issue and identify practical resolution options    Conduct daily preventative testing of audio-visual systems, document and escalate deficiencies for prompt resolution Support testing efforts for planned software/equipment upgrades, etc. Perform testing according to test plans, monitor and report on results, and work with others on problem resolution Hardware and software support (PC, Virtual and MAC)Proficient in documenting, reporting, and correspondence for future events, completed events, and open tickets.  Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Maintain asset management database of all audio-visual equipment.CommunicationCollaborate with conference center users, colleagues, vendors, etc.Interact with clients to provide quality service/solutions consistent with objectives and client requirements     Develop and expand technical skills (e.g. IP Networks, AV, Telepresence, Webex etc.) As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines Keep current with industry and/or business trends  Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.  Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery 5+ years of experience in event production, broadcast, video production, or another similar field as well as onsite, virtual, and hybrid live events5+ years of experience in studio production and event experience an asset5+ years of experience with control room equipment including video switchers, audio consoles, and cameras5+ years of experience in customer service, including telephone, email, ticketing, and face to face support in a busy environment5+ years of experience client-facing responsibilities in a corporate environment5+ years of experience with virtual meeting technology (ie: Cisco WebEx), management and troubleshooting5+ years of experience AV vendor technologies (Crestron Processor, X-Panels, DM Matrix, Q-SYS, Shure, BrightSign, Danter Transmitters/Receivers)5+ years of experience Windows and Mac support, virtual desktops, printers, iOS devices5+ years of experience in Basic IP networking, wireless technologies5+ years of experience Provide FANTASTIC customer service5+ years of experience Anticipate (e.g. expectations, perceptions, concerns, etc.)Prioritize and manage your time and activity during both slow and high-urgency periods to deliver quality results and meet timelines  Work effectively both with others and aloneCan-do attitude is a must, act like an owner mentality to provide exceptional service to TD colleagues and external clientsStick with an issue until the customer is happy and maintain a sense of humour

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.