Senior On‑Site Service Specialist

Position Profile

The Senior On‑Site Service Specialist supports daily print, production, supply distribution, and equipment operations while delivering high‑quality customer service across multiple customer locations. This role requires strong technical aptitude, reliability, and the ability to work independently in a fast‑paced, service‑driven environment. The position reports directly to the Field Manager, Site Supervisor, or Site Leader, depending on site configuration.

 

Job Duties and Responsibilities

Customer Service and Communication

Provides excellent customer service and maintains strong interpersonal communication. Responds to and coordinates all customer service calls. Answers inquiries regarding job status, feasibility, and service expectations. Delivers completed jobs to designated on‑site or off‑site locations. Maintains clean, organized, and well‑stocked copier areas. May perform filing duties based on customer needs.

Supply Distribution and Management

Performs shipping and receiving duties for materials and supplies. Delivers supplies—including copier toner and cases of paper—to various buildings. Travels between customer buildings as required.

Maintenance and Reporting

Performs basic copier/printer maintenance and assists with equipment moves as needed. Maintains daily meter readings, service logs, and supply inventories. Ensures accurate data capture for Requires high school diploma or GED and 1-2 years of related work experience. Some related copy job experience is preferred. May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. Demonstrate competency in basic computer skills including proficiency in MS Office Suite

 

 Qualifications (Education, Experience and Certifications)

 

Knowledge, Skills and Abilities

Basic computer competency, including proficiency with the MS Office Suite. Working knowledge of copiers and related equipment; repair experience preferred. Basic electronics knowledge preferred. Ability to read and understand technical manuals, parts books, and related documentation. Strong troubleshooting and problem‑solving skills. Physical & Operational Requirements Ability to lift up to 50 lbs unassisted. Ability to walk and work in outdoor conditions as needed. Ability to work independently, manage time effectively, and adapt to changing tasks. Ability to determine proper packing methods and materials and verify packing slips for accuracy. Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

 

Working Conditions, Mental and Physical Demands

Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.