Job Description

What is the opportunity?

As a member of the SRE Network Operations team, the Analyst will be accountable for providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC's operations environment. Also working on leading edge technologies on wired and wireless network to help position the organization to the future.

What will you do?

Respond to incidents and problems and work with appropriate support personnel (Technology Infrastructure, NOC / Business Partners: Bell, Hydro, Rogers, IBM, Cisco, Silver peak, Aruba) on a technical level to resolve in a timely manner and/or escalate as required.Attend implementation planning meetings to ensure the smooth transition of new network infrastructure to be supported by TNS OperationsEnsure that all Networking related activities are reviewed, updated and assigned accordingly on a daily basis and that all activities past their implementation dates are followed up on and addressed.Event, Incident, Problem and Change management tasks in 24/7 rotation shift.Provision Bulk Mac / AMAC Change Requests and ACS administration for RBC networksPreparation for Planned activities; on demand /real time problem troubleshooting using variety of industry leading tool sets including but not limited to Spectrum, nGenius, sniffer, NetMRI, Airwave, Cisco DNAC, Silver peak Orchestrator and NetOps tool suite; participate in team performance objectives.Assume personal initiative in the management of skills and career development.May provide recommendations and contribute to the solutions in an area of expertise including leading work streams that are part of a medium initiative to support BAU/Project initiatives.

What do you need to succeed?

Must Have

Understanding of SDWAN concepts to be able to support multivendor solutions – Silver peak Edge connectTechnical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA/CCNPIn-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; VRF, WAN topologies: ATM, TLS, VPLS and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches, working experience with 93K switches.Cisco and Aruba Wireless: AirWave management, ClearPass Policy Manager, Mobility Controllers, Prime Infrastructure and Cisco wireless controllers.3-5 Years Hands-on experience with network troubleshooting in a production support environment.Experience managing ServiceNow, CA Spectrum, NetMRI, Infoblox, SecureCRT/FX, NetScout nGenius, Wireshark and Sniffer tools.Technical skills within Wireless, IPT/SIP and Software Defined networksKnowledge of Automation/Scripting

Nice to Have:

Current certifications in the following areas: CCIE, Silver Peak certification (SPSP), Wireless certifications (Aruba & Cisco)ITIL v3: FoundationsLSS Yellow BeltExperience with Software Defined Network Technologies, Cisco DNAC, Cisco 9800 controllers, Cisco 93K stacks, Cisco Viptela SDWAN, IP TelephonyWorking experience of Python & Ansible

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to take on progressively greater accountabilities 

#LI-POST

#TECHPJ

Job Skills

Critical Thinking, Group Problem Solving, Information Technology Operations, IT Incident Management, IT Service Level Management, IT Service Management (ITSM), IT Standards, Local Area Network Administration, Networking Hardware, Network Operations, Network Systems, Scripting Tools and Languages, Technical Support, Technical Troubleshooting, Wide Area Network (WAN)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-19

Application Deadline:

2026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.