**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. At NTT DATA everything we do is guided by our core values. We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing. **NTT Data Greece** team is looking for a **Senior Monitoring Tooling specialist (Tivoli, Dynatrace)** in Athens to work with our clients in the **European public sector.** A Senior Monitoring Tooling Specialist is responsible for the **design, implementation, and maintenance** of enterprise monitoring solutions using tools such as **IBM Tivoli Monitoring (ITM)** and **Dynatrace** . This role ensures the **availability, performance, and reliability** of IT infrastructure and applications through proactive monitoring and alerting. **Your role:** + Configure and maintain monitoring platforms (Tivoli, Dynatrace, and others). + Develop custom dashboards, alerts, and reports for infrastructure and application monitoring. + Integrate monitoring tools with ITSM platforms (e.g., ServiceNow, SMT). + Analyze performance data and provide recommendations for optimization. + Collaborate with infrastructure, application, and DevOps teams to define monitoring requirements. + Support incident and problem management by providing root cause analysis. + Maintain documentation and knowledge base for monitoring configurations and procedures. + Participate in on-call rotations and support 24/7 monitoring environments. + Overseeing the design, implementation, and continuous improvement of enterprise monitoring and ITSM tooling strategies. + Driving automation and proactive monitoring to improve system reliability, performance, and visibility. + Collaborating with infrastructure, application, and security teams to ensure end-to-end observability and operational excellence. + Managing tool lifecycle activities including upgrades, patching, and vendor coordination. + Establishing and maintaining dashboards, alerts, and reporting frameworks to support operational and business needs. + Ensuring compliance with internal standards and external regulations through effective configuration and monitoring controls. + Providing leadership, mentorship, and performance management for the tooling and monitoring team. + Leading a cross-functional team of specialists including: + ITSM experts (ServiceNow) + Configuration Managers + Event Managers + Monitoring specialists (Tivoli, Nagios, Grafana, Prometheus) + Splunk engineers **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program. **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. + Certifications such as **PMP, PgMP, MSP, or SAFe Program Consultant (SPC).** + 7+ years of experience in  **IT project/programme management** . + Hands-on experience with **IBM Tivoli Monitoring (ITM) / Netcool, Dynatrace (SaaS or Managed)** SNMP, WMI, REST APIs, **ServiceNow, Splunk, Tivoli, Nagios, Grafana, and Prometheus.** + Familiarity with AIOps, log aggregation tools (e.g., ELK, Splunk), and cloud monitoring (AWS CloudWatch, Azure Monitor). + Scripting skills (e.g., PowerShell, Bash, Python) for automation. + Strong troubleshooting and analytical skills with a focus on operational efficiency. + Excellent communication, documentation, and stakeholder engagement abilities. + Fluency inSolid understanding of configuration management, event correlation, and observability best practices. + Experience leading technical teams and managing cross-functional collaboration. + A proactive mindset with a passion for automation and continuous improvement. + Proven track record of delivering  **large-scale IT programmes** . + Strong knowledge of  **project management methodologies**  (e.g., PRINCE2, PMI, Agile, SAFe). + Excellent leadership, communication, and stakeholder management skills. + Proficiency in tools such as  **MS Project** ,  **Jira** ,  **Confluence** , or  **Smartsheet** . + Ability to manage  **budgets** ,  **contracts** , and  **vendor relationships** . + English (B2 level minimum); knowledge of another European language is a plus. + EU citizenship is required. + **You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).** *This role may require flexibility, including shift-based work and on-call responsibilities, depending on operational needs.