About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

The Sr Manager, Revenue Operations - Sales Partnership acts as the strategic Revenue Operations partner to assigned Sales RVP(s), owning analytical insight generation, operating rhythm, and execution rigor for a portion of the revenue organization. This role ensures the revenue operating system functions effectively by translating strategy into measurable execution, proactively identifying risk, and reinforcing disciplined, data-driven decision-making across the field. Designed for a high-potential leader, this position is one of two parallel RevOps partners, each aligned to a Sales RVP to create tight alignment between Sales leadership and the Revenue Operations operating model.

Responsibilities

Serves as the analytical and operational thought partner to assigned Sales RVP(s), participating in weekly forecast calls, monthly business reviews, and quarterly planning and retrospectives. Ensures Sales leadership operates with shared definitions, trusted data, and standardized inspection frameworks, while translating executive Revenue Operations priorities into clear, actionable guidance for Sales leaders. Owns pipeline health analysis (e.g., coverage ratios, stage velocity, aging and slippage, conversion decay) for assigned segments. Enforces standardized pipeline definitions and qualification criteria, implements and maintains early-warning indicators to surface risk ahead of forecast misses, and partners with Sales RVPs to shift from reactive forecast adjustments to proactive pipeline management. Delivers clear, decision-oriented analysis regarding pipeline quality, new account acquisition efficiency, average order value (AVO) trends, win rates, and sales cycle lengths. Ensures reporting conversations are shifted from a reactive to a proactive tone, predicting what will happen and why.  Creates and maintains dashboards and reports that are actionable, consistent, and aligned to core RevOps system metrics. Analyzes new account acquisition performance by segment, channel, and go-to-market motion, and partners with Sales and Marketing Operations to improve ICP fit, routing efficiency, and conversion effectiveness. Supports optimization of LTV:CAC as a core system health metric rather than a standalone finance KPI.  Provides Sales leaders with clear visibility into how field execution impacts long-term unit economics. Reinforces the importance of standardized operating cadences and inspection rhythms. Proactively identifies sources of friction across processes, tools, and data, and recommends simplifications that increase execution velocity.  Serves as a role model for disciplined operational excellence and execution rigor. Contributes to long-term capacity modeling and scenario planning, participates in cross-functional GTM alignment initiatives, and slowly assumes ownership of broader RevOps initiatives beyond assigned RVPs. Develops the skills required to lead teams, design systems, and operative effectively at the executive level.

 

Who We’re Looking For

Bachelor’s degree (or international equivalent), required. 8+ years of related experience, required. Experience in Revenue Operations, Sales Operations, or GTM Analytics, required. Experience directly supporting Sales leadership at the Director level or above, required. 10+ years of related experience, preferred. Experience working as a Sales leader and/or selling to SMBs, preferred. Advanced skills in analytics and financial modeling. Strong expertise in pipeline management, forecasting methodologies, and modeling sales capacity and productivity. Exceptional ability to translate complex data into actionable, executive-level insights and recommendations. Strong capability in executive-level communication and cross-function stakeholder management. Proven track record in SaaS or recurring-revenue business models. Leadership skills with the ability to mentor others, establish team priorities, and foster collaboration. Experienced in influencing Sales leaders through insight and data without undermining relationships. High-performer who is driven to assume executive-level responsibility and strategic accountability, naturally inquisitive about performance variations, and thinks in systems rather than functions. Ability to travel less than 5% of the time. Must be 18 years of age or older. Must successfully complete pre-employment screening process, as required. Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

Work from anywhere – Thryv is a Remote First company! Competitive medical, dental, and vision plans, plus a wellness program with added incentives 401(k) savings plan with company match and employee stock purchase plan Continuing education benefits with tuition assistance programs One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask. Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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